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EMEA NEWSROOM

Award-winning customer and
employee experiences in EMEA

2024

  • 2024 Inspiring leaders award

    Keneth Umlauf has been named an Inspiring Leader in 2024 at The Inspiring Workplaces Group

  • Gold winner

    Gold winner for Outsourced Contact Centre of the Year at the 2024 European Contact Centre & Customer Service Awards

  • Silver winner

    Silver winner for Most Effective Sales Approach at the 2024 European Contact Centre & Customer Service Awards

  • Silver winner

    Silver winner for Best Employee Experience (Outsourcer) at the 2024 European Contact Centre & Customer Service Awards

  • Silver winner

    Silver winner for Best Multilingual Customer Service (Greece) at the 2024 European Contact Centre & Customer Service Awards

  • Highly commended

    Highly commended for Most Effective Learning & Development Programme at the 2024 European Contact Centre & Customer Service Awards

  • Highly commended

    Highly commended for Best Multilingual Customer Service (Poland) at the 2024 European Contact Centre & Customer Service Awards

  • 2024 OnCon Icon Awards winner for top 10 operations team

    TTEC Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 10 Operations Teams of the Year

  • Everest Group

    TTEC Poland named a "promising provider" by Everest Group for its capabilities in Customer Experience

    Management (CXM) in the Everest Group’s Service Provider Compass™️ – Global Services Delivery from Poland 2024
  • 2024 Gold winner for CareerShow Awards!

    Marina Boteva is the 2024 Gold winner in the categories 'Leader of the Year' and 'Manager of the Year' at the CareerShow Awards!

  • UK’s Best Workplaces in Consulting & Professional Services™ 2024

    TTEC named one of UK’s Best Workplaces in Consulting & Professional Services™ 2024

  • TXCA 2024 Gold award winner badge

    Our TTEC Poland Türkiye team won GOLD at the Türkiye Customer Experience Awards in Istanbul for Best Employee-Driven CX

  • 2024 Great Place to Work Best Workplaces for Women in the UK

    TTEC named one of UK’s Best Workplaces™ for Women in 2024

  • Great place to work Best Workplaces for Wellbeing in the UK 2024

    TTEC named on the 2024 UK’s Best Workplaces™️ for Wellbeing

  • TTEC named one of Ireland’s Best Workplaces™ in Tech in 2024

    TTEC named one of Ireland’s Best Workplaces™ in Tech in 2024

  • TTEC named one of UK’s Best Workplaces for Development™ 2024

    TTEC named one of UK’s Best Workplaces for Development™ 2024

  • TTEC Poland Wins Three Awards at Inspiring Workplaces Ceremony

    TTEC Poland Wins Three Awards at Inspiring Workplaces Ceremony

    • Top 25 Inspiring Workplaces EMEA 2024
    • Inspiring Workplaces EMEA - Leadership
    • Inspiring Workplaces EMEA - Experience
  • TTEC Poland wins 2 Gold at the Gulf Customer Experience Awards

    TTEC Poland wins 2 Gold at the Gulf Customer Experience Awards

  • The Stevies for Sales and Customer Service

    Keneth Umlauf is the 2024 winner in the category 'Sales Director of the Year' at the 18th annual Stevie®️ Awards for Sales & Customer Service.

2023

  • European Contact Centre & Customer Service Awards: Bronze for Outsourced Contact Centre of the Year

    European Contact Centre & Customer Service Awards: Bronze for Outsourced Contact Centre of the Year

  • European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme

    European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme

  • European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme

    European Contact Centre & Customer Service Awards: Gold for the Most Effective Application of Technology

  • European Contact Centre & Customer Service Awards: Silver for the Best Multilingual Customer Service

    European Contact Centre & Customer Service Awards: Silver for the Best Multilingual Customer Service

  • Turkish Customer Experience Awards: Silver for Best Corporate Social Responsibility Initiative

    Turkish Customer Experience Awards: Silver for Best Employee-Driven Customer Experience

  • Turkish Customer Experience Awards: Silver for Best Corporate Social Responsibility Initiative

    Turkish Customer Experience Awards: Silver for Best Corporate Social Responsibility Initiative

  • TTEC Krakow is recognized as a Best Company to Work For for the International Business Excellence Awards (IXBA)

    TTEC Krakow is recognized as a Best Company to Work For for the International Business Excellence Awards (IXBA)

2022

  •  European Contact Centre & Customer Service Awards: Bronze for Best Approach to Diversity and Inclusion

    European Contact Centre & Customer Service Awards: Bronze for Best Approach to Diversity and Inclusion

  •  European Contact Centre & Customer Service Awards: Bronze for Great Place to Work (Large)

    European Contact Centre & Customer Service Awards: Bronze for Great Place to Work (Large)

  • European Contact Centre & Customer Service Awards: Gold for Best Multilingual Customer Service, TTEC Poland

    European Contact Centre & Customer Service Awards: Gold for Best Multilingual Customer Service, TTEC Poland

  • European Customer Experience Awards 2022

    European Customer Experience Awards 2022

    Silver Award Winner at the European Customer Experience Awards 2022, in the Employee Experience in the Crisis category.

2021

  • TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021

    TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021

    Accolades recognize talent in outsourcing and shared services, showcasing high-performing individuals and functional teams across the global sourcing industry.

  • The Customer Centricity World Series Awards

    The Customer Centricity World Series Awards

    TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021

  • European Contact Centre and Customer Service Awards

    European Contact Centre and Customer Service Awards

    TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)

2020

  • Crown Commercial Services G-Cloud 12

    Crown Commercial Services G-Cloud 12

    TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework.

  • European Customer Centricity Awards

    European Customer Centricity Awards

    TTEC was named "Best Contact Centre" and "Best Employee Empowerment" by the European Customer Centricity Awards

  • UK National Contact Centre Awards

    UK National Contact Centre Awards

    TTEC won the Most Effective Employee Engagement Programme Award at the 2020 UK National Contact Centre Awards. TTEC was also a finalist for two other categories. The virtual awards ceremony took place on 21 September.

  • European Customer Centricity Awards

    European Customer Centricity Awards

    TTEC in EMEA was also highly commended for its "Business Change/Transformation" for its Culture CX employee engagement initiative

  • European Customer Centricity Awards

    European Customer Centricity Awards

    TTEC was announced as a Finalist for the European Customer Centricity Awards. The virtual awards ceremony will take place on 22 September.

2019

  • 2019 European Contact Centre & Customer Service Awards Gold Winner

    TTEC win 2 top awards at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs)

    • Gold Winner - Outsourced Contact Centre of the Year
    • Silver Winner - Best Pan-European Contact Centre of the Year
    • Finalist - Best Employer – Great Places to work

2018

  • TTEC Wins Best pan-European Contact Center award at the European Contact Center & Customer Service Awards (ECCCSA) 2018

    TTEC Wins Best pan-European Contact Center award at the European Contact Center & Customer Service Awards (ECCCSA) 2018

    CX transformation leader recognized for European program success in Best pan-European Contact Center

  • CX Leader TTEC Wins UK Top Employer of the Year Award for the Company’s EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018

    Customer Experience Leader TTEC Recognized by Global Sourcing Association (UK) for Best Nearshore Team

    Company also honored as Top Performer in Strategic Sourcing

  • CX Leader TTEC Wins UK Top Employer of the Year Award for the Company’s EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018

    CX Leader TTEC Wins UK Top Employer of the Year Award for the Company’s EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018

    Recognition of delivering optimum performance through continuous improvement in people practice

  • TTEC in EMEA highly commended for two UK 2018 CCF Awards

    TTEC in EMEA highly commended for two UK 2018 CCF Awards

    CX leader recognized for UK program success in Employee Engagement Strategy of the Year and Outsourcing Partnership of the Year