×

TTEC Home
RETAIL AND ECOMMERCE

CX: It's always in style

The tech and talent to exceed customer expectations

CONTACT US

Great CX and lower cost to serve is in the bag

With changing consumer demands, it's more important than ever for retail CX leaders to make customer interactions as easy and convenient as possible, both online and in store. Shoppers want easy, fast access to the information they need — 24/7 and in the channel of their choice. Our innovative digital tools can help predict customer behaviors based on intents and create efficiencies throughout the entire customer journey at a lower cost to serve.

We help retail brands stay ahead.

  • Brick and mortar-enabled
  • Marketplace
  • eCommerce/brands

CX solutions

built for the retail and eCommerce industries

Customer care outsourcing

We design, operate, and innovate your front office.

Contact centre
as a service

Highly scalable cloud customer and employee experience technology.

Customer acquisition
as a service

Find more customers before the competition does.

TRENDING CX SUCCESSES
Read the Case Study

Proactive and insight-driven customer support

A hyper-growth food delivery company wanted to provide consumers, delivery staff, and merchants with real-time support through multiple channels such as email, voice, and chat. The client quickly recognised the quality of our support and referred to us as the “gold standard” of their customer support teams.

READ THE CASE STUDY
Read the Case Study

Contact centre optimisation yields €3 million savings

With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.

READ THE CASE STUDY
CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs.
 
CX and omnichannel technology so your customers say buy instead of bye