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EMEA Blog


Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.

10 Principles Behind Great Customer Value Creation

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

VOC Analytics: 5 To-Dos in the New Era of Data

Capturing customers’ expectations, aversions, and preferences—i.e. listening to the voice of the customer (VOC)—is table stakes for most organisations today. It has proven to help organisations retain customers, build better products, deliver better services, and systematically understand customer experience to drive meaningful change.

Machine Learning: The Next Generation of Customer Insights

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Omnichannel Data is the key to a Successful Omnichannel Strategy

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

AI-Enabled Remote Training is the New Normal for Auto Company

Redefine the Black Friday Customer Experience

3 Must-Have Factors for Successful Long Term Remote Workforce Management

Omnichannel Contact Centre Solutions: Optimise with Data Mapping

It’s a common experience in inefficient omnichannel call centres – you have to tell a customer service rep your information moments after you already inputted it into the IVR system. Or you must explain to a call centre agent about the unsuccessful live chat experience that prompted your customer support call. Or you respond to a direct mail or social media promotion, only to find a clueless representative on the other end of the line.

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