January 26, 2026
2026: The year CX + fraud unify to reduce losses
HOW WE THINK
Your CX is stuck in the past. Here’s how to fix it
Your CX is stuck in the past. Here’s how to fix it
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December 10, 2025
Frontline resilience to define automotive winners of 2026
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December 10, 2025
Beyond bots: A new AI imperative for insurance
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December 10, 2025
Looking ahead: CX trends poised to reshape 2026
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December 2, 2025
Understanding: The first step in KYC opportunities for retail banks
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November 20, 2025
Predictive personalisation becomes the future of travel CX
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November 20, 2025
AI doesn’t work for everyone – how can tech CX leaders get it right?
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November 19, 2025
Data-driven insights set the pace for retail personalisation in 2026
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November 17, 2025
CX Trends 2026: The future of CX is agile and agentic
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October 10, 2025
AI emerges as the go-to holiday shopping necessity
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September 17, 2025
Language barriers? AI-powered translation is breaking them down
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September 4, 2025
Humanity First: Everyone belongs, every voice matters
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