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Humanising AI takes centre stage at Mobile World Congress

Humanising AI was a dominant theme at last month’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and Google’s head of AI Demis Hassabis, along with all kinds of curious technology innovations.
 

4 challenges facings startups in 2024 (and how investing in CX can help)

For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt.

With AI giddiness gone, 2024 shapes up as a year of action

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action.
 

AI holds huge CX potential for automotive brands in 2024

2024 is here and many automotive brands are thinking about ways to improve customer experience (CX) in 2024.

There’s no shortage of competition in the automotive industry and, to truly stand out from other brands and win over customers, you need to deliver seamless and personalised CX. Showing that you know your customers and crafting an experience that feels catered specifically to them is increasingly important.

Retailers: Balance AI with a human touch for CX success in 2024

2024 is here and many retail brands are thinking about what they want to do differently to improve their customer experience (CX).

Making your customer journey as seamless as possible not only improves customer satisfaction and loyalty but can also bolster your bottom line:

Improve financial services CX in 2024 by understanding customers better

As the new year approaches, financial services companies should be thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).

Making your customer journey as seamless as possible not only improves customer satisfaction and loyalty, but can also bolster your bottom line:

CX Trends: In 2024, it’s time to look at the bigger picture

It’s the time of year when we typically identify 10 or so CX trends we believe will impact customer experience in the year ahead. For years, we’ve pinpointed tactical ways brands can stay on the cutting edge of customer experience and employee experience – but this year, we are taking a different approach.

Impact sourcing vs. impact strategy: It takes both to truly make a difference

It’s increasingly undeniable that brands must be purpose-driven if they’re going to thrive in this competitive landscape.

Yep, wellness is a BIG DEAL in the tech support space Too

Customer support associates have a hard job, and it’s only getting harder as customers’ expectations continue to increase (rightly so, by the way). The turnover rate for contact centre workers is at an all-time high of 38% and it jumped nearly 60% between 2021 and 2022 alone.

Startups: Improve CX with cutting-edge voice automation

Nothing frustrates customers more than getting stuck in an endless automation loop when trying to reach customer support. We’ve all been there: yelling “operator” into the phone, wasting time, and getting more annoyed every second. It’s an awful experience, and a mistake growing companies can’t afford to make.  

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