January 26, 2026
Your CX is stuck in the past. Here’s how to fix it
HOW WE THINK
Rethink your funnel: Drive revenue growth with outsourced xDRs
Rethink your funnel: Drive revenue growth with outsourced xDRs
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January 26, 2026
2026: The year CX + fraud unify to reduce losses
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December 10, 2025
Frontline resilience to define automotive winners of 2026
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December 10, 2025
Beyond bots: A new AI imperative for insurance
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December 10, 2025
Looking ahead: CX trends poised to reshape 2026
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December 2, 2025
Understanding: The first step in KYC opportunities for retail banks
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November 20, 2025
Predictive personalisation becomes the future of travel CX
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November 20, 2025
AI doesn’t work for everyone – how can tech CX leaders get it right?
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November 19, 2025
Data-driven insights set the pace for retail personalisation in 2026
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November 17, 2025
CX Trends 2026: The future of CX is agile and agentic
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October 10, 2025
AI emerges as the go-to holiday shopping necessity
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September 17, 2025
Language barriers? AI-powered translation is breaking them down
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