TTEC
EMEA Blog
Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty
How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.
10 Principles Behind Great Customer Value Creation
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
VOC Analytics: 5 To-Dos in the New Era of Data
Capturing customers’ expectations, aversions, and preferences—i.e. listening to the voice of the customer (VOC)—is table stakes for most organisations today. It has proven to help organisations retain customers, build better products, deliver better services, and systematically understand customer experience to drive meaningful change.
Machine Learning Insights in Customer Analytics
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
Omnichannel Data is the key to a Successful Omnichannel Strategy
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
Five Myths About Artificial Intelligence
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.