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EMEA Blog


State of the Automotive Industry: Lead Customer Experience Change

The Next-Gen of CX Needs Intelligent Automation

Leading the Way with RPA at Du Telecom

Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.

10 Principles Behind Great Customer Value Creation

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

VOC Analytics: 5 To-Dos in the New Era of Data

Capturing customers’ expectations, aversions, and preferences—i.e. listening to the voice of the customer (VOC)—is table stakes for most organisations today. It has proven to help organisations retain customers, build better products, deliver better services, and systematically understand customer experience to drive meaningful change.

Machine Learning Insights in Customer Analytics

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Omnichannel Data is the key to a Successful Omnichannel Strategy

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Five Myths About Artificial Intelligence

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

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