TTEC EMEA Blog

Is your organisation ready to leverage AI solutions for CX?

Managing Fraud and Social Engineering in Your CX Strategy

New Spanish customer care law presents an unexpected CX opportunity

4 ways AI should be evolving your contact centre

Bust the myth: AI won’t make hourly workers extinct but it could turn them into superheroes

5 ways retailers can improve customer experience with AI

Tech support alone isn’t enough (you need great CX, too)

You’ve got AI questions? We’ve got CX answers

Banking customers favour self-serve and conversational messaging when CX is on the money

High-tech CX trends for 2023: Empower your customers and employees through automation

Retail CX trends for 2023: Messaging and self-service should be top priorities

Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable