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Deal or No Deal, Brexit is on the Horizon - What does it mean for CX?

On 31 Dec. 2021 the UK will officially end its transition period from the EU, marking the years' long conclusion of Brexit. This has come alongside a year of tremendous social and political change that has left no corner of life unchanged. What impact will Brexit have on customer and employee experiences in 2021 and beyond? Here are some predictions.

3 Hot Takeaways from CX Happy Hour

2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around the world raised their glasses for a Q/A discussion with famed CX coach and author Dan Gingiss: CX for What’s next – 2021 What’s Hot and What’s Not?

The Technology Behind Customer Engagement

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

State of the Automotive Industry: Lead Customer Experience Change

The Next-Gen of CX Needs Intelligent Automation

Leading the Way with RPA at Du Telecom

Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.

10 Principles Behind Great Customer Value Creation

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

VOC Analytics: 5 To-Dos in the New Era of Data

Capturing customers’ expectations, aversions, and preferences—i.e. listening to the voice of the customer (VOC)—is table stakes for most organisations today. It has proven to help organisations retain customers, build better products, deliver better services, and systematically understand customer experience to drive meaningful change.

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