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About Us

We help companies connect with their customers

We are analysts, leaders, engineers, technologists, advisors, creatives, communicators, and strategists

 
 

We help make it simple. We know how to bring together people, process, and technology to create pragmatic, end-to-end solutions that touch the hearts and minds of employees and the customers they serve.

We have an enviable track record helping great brands re-think their customer experience, creating a more human experience, and building lasting relationships with their customers.

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EMEA Leadership Team

Iain Banks

Iain Banks

Regional VP

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Neil Russell-Smith

Head of Marketing

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Alex Martins

GM & VP Operations

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Clare Lomax

VP Sales

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Joanne Regan-Iles

Executive Director

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Tim Chapman

Senior Talent Acquisition Manager

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Nameer Rattansi

Head of Solutions

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Owen McCartney

Director of Finance

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Delyana Ivanova

Corporate Counsel

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Stefan Karagyaurov

Operations Director

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Iain Banks
Regional VP, International Markets
 
 

I am responsible for developing and delivering TTEC’s European business plan for sales, marketing and solutions. With more than 18 years in the Global BPO/Contact Centre environment I have a proven track record in delivering business results including: new logo sales, organic account growth, strategic account directorship and strong operational relationships.

I specialise on bringing deep industry expertise and a thorough understanding of the evolving customer experience market. This enables me to fully understand our clients’ mission, vision and challenges. Please don’t hesitate to connect with me about any questions or just to get to know one another better. After all, I’m here as a resource for you and your organisation.

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Neil Russell-Smith
Head of Marketing, EMEA
 
 

As head Marketing for Europe, Middle-East and Africa at TTEC, I am responsible for the development and execution of TTEC's marketing strategy and value proposition across all channels and verticals in the EMEA region. For over 15 years I have planned and led comprehensive marketing strategies with a proven record of accomplishment across various industries and geographic markets.

I am an experienced, hard-working and creative Senior Marketing Professional that understands the importance of results that support our clients’ business goals and objectives. I partner with our sales and solutions teams to build customer experience and contact centre strategies that help simplify interactions and build customer engagement, across every phase of the lifecycle. My “door” is always open so please stop by or drop me a line as I am very excited to be here!

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Alex Martins
GM and Vice President of LATAM & EMEA Operations
 
 

I am GM and Vice President of LATAM & EMEA operations at TTEC. I am responsible for LATAM & EMEA operations; a multi-million dollar portfolio and 2,500 employees. At the country level, I wear multiple hats; I am a statutory director, co-manager of finance, human capital and sales manager, as well as, union relations manager. I have more than two decades of experience delivering on high-profile multi-million dollar accounts, developing teams, rationalising costs and innovating using a controlled experimental approach.

I pride myself on my ability to strategise and execute operational objectives to intelligently challenge the status quo. While leading and maintaining a customer centric and synergistic team that excels in developing and growing large accounts. Reach out anytime and I look forward to working with all of you!

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Clare Lomax
VP Sales EMEA
 
 

As VP Sales for EMEA, I am responsible for accelerating the company’s regional go-to-market strategies and local market expansion. With an impressive track record of personally winning more than £1B of outsourcing contracts globally, I’m a motivated professional with 25 years of experience in strategic outsourcing sales for brands including Webhelp, Sitel, Sutherland Global Services and Stream Global Services.

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Joanne Regan-Iles
Executive Director Human Capital & Talent Acquisition - EMEA & India
 
 

An influential leader, I joined TTEC as Head of Human Capital & Talent Acquisition across Europe, Middle-East and Africa and spearhead TTEC’s talent acquisition and human capital strategy. With 14 years of experience in leading Human Capital teams, I am responsible for continued efforts in hiring, retaining and developing world-class people that serve as brand ambassadors for TTEC clients.

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Nameer Rattansi
Head of Solutions EMEA
 
 

I head-up Solutions for TTEC across Europe, bringing over 15 years of wisdom at brands including Sitel and Teleperformance. Focusing specifically on our TTEC Engage operational centre of excellence, I’m responsible for expanding my solution consulting leadership and to project manage cross-functional CX teams throughout the sales cycle to conclusion on UK, pan-EMEA and global offshore deals.

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Owen McCartney (ACMA, CGMA)
Director of Finance - TTEC (UK) Solutions Ltd
 
 

Owen has over 20 years of experience in the contact centre industry, starting with BT before moving onto the outsource industry with HCL Solutions and TTEC.

In his current role he has responsibility for the Financial Planning and Analysis across TTEC’s European and International business. Before taking up his current position Owen built up his knowledge of the industry by holding key roles in Finance, Workforce Management, Pricing, Reporting and BI, Sales Support and Site leadership. Owen currently sits on the board of the Contact Centre Network Northern Ireland (CCNNI).

A graduate of the University of Ulster and associate member of CIMA.

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Delyana Ivanova
Corporate Counsel Europe
 
 

Being Corporate Counsel Europe in TTEC I am responsible for bringing the company’s business in the region inline with compliance and the applicable laws. A significant part of my time is dedicated to supporting management in finding efficient solutions of various strategies or every-day-business matters while balancing with the strict requirements of law. My duties stretch from corporate governance through to employment law and data privacy and more.

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Stefan Karagyaurov
Operations Director UK & Eastern Europe
 
 

An experienced, detailed and results driven person, with more than 18 years of experience across the Global BPO and Telecom Industries, I have a proven track of record of delivering business results operationally and via financial excellence. I’ve spent the past two decades improving and developing client relationships, and as Operations Director UK & Eastern Europe for TTEC, and Country Director for Bulgaria, specifically focused on improving client and customer experiences to provide the highest level of service. Please don’t hesitate to contact me – I look forward to meeting you!

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Stefan Karagyaurov
Operations Director UK & Eastern Europe
 
 

An experienced, detailed and results driven person, with more than 18 years of experience across the Global BPO and Telecom Industries, I have a proven track of record of delivering business results operationally and via financial excellence. I’ve spent the past two decades improving and developing client relationships, and as Operations Director UK & Eastern Europe for TTEC, and Country Director for Bulgaria, specifically focused on improving client and customer experiences to provide the highest level of service. Please don’t hesitate to contact me – I look forward to meeting you!

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Tim Chapman FCIPD, MCIPR
Head of Talent EMEA & India
 
 

I am an experienced HR and Marketing professional with a real passion for all things people related; working closely with the Talent Acquisition and Marketing teams I own and support with our talent attraction, acquisition and retention strategies as well as our overall employee branding piece. Bringing over 9 years of marketing and HR experience in the FMCG, BPO and financial services sectors to the table, I work closely with all parts of the business to align our talent based strategies and ensure TTEC is an employer of choice; I also work closely with TTEC’s client facing teams to provide a bespoke experience and journey with TTEC for our client partners.

 

Leader in Gartner Magic Quadrant for Customer Management Contact Centre BPO for Seventh Consecutive Year

 
 
20 years
experience in customer
engagement in EMEA
10
delivery centres across EMEA
6
regional headquarters
220+
leading brands served across multiple industries
 
 
 

Our Partners

A trusted strategic partner for leading industry associations and professional bodies across Europe.

Our Partners

 
 

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SPOTLIGHT

NEWS AND EVENTS

Customer Experience Leader TTEC Recognised by Global Sourcing Association for Best Nearshore Team

Company also honoured as Top Performer in Strategic Sourcing. Read press release

CX Leader TTEC Wins Nine Stevie® Awards for Customer Experience Excellence

Read press release


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