EMEA | About Us | TTEC EMEA

The power of big.
The agility of small

For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.

We serve many of the world’s most customer-centric
brands, and we’d be honored to serve you, too.

6

Continents

42

Languages

62K+ Employees globally

+67

Client NPS

Customer obsessed.
Digitally empowered.
Outcome focused.

TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact centre technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's 58,000+ employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Learn more about our company values, our Environmental, Social, and Governance ("ESG"), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

For almost 40 years, our business has been helping companies make their customers happy.

1982

TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

1986

First Operation Opened

1995

Expands Operation to Meet Growing Demand

1996

IPO Complete

Global Operations Begin

1998

Global Footprint Expands to Scotland, Canada, Argentina, Brazil

2001

Pioneers Contact Centres in the Philippines

Centralised Global Infrastructure

2006

Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance

2009

Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)

2010

Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group

Expands Global footprint to the Middle East

Expands Multichannel Communication Capabilities with Acquisition of eLoyalty

2012

Data Analytics Growth with Acquisition of iKnowtion

Acquires business process expertise with acquisition of Guidon

Salesforce^TM Service Cloud^TM Gold Partner

2013

Digital Marketing Expands with Acquisition of WebMetro

Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

2014

Strengthens European Presence with operations in Sofia, Bulgaria

Increases Consulting Scope and Reach with Acquisition of rogenSi

Launches Humanify Cloud-Based Omnichannel Communications Platform

Industry leadership recognised by Gartner and Forrester

2015

Positioned by Everest Group as a leader in its CCO Peak Matrix^TM Assessment

Recognised by Cisco as its Cloud Contact Center Partner of the Year

Wins seven 2015 Stevie Awards

2016

Celebrates 20th anniversary on NASDAQ

Wins nine 2016 Stevie Awards

Expands in Canada with Atelka acquisition

2017

Healthcare member services expands with acquisition of Connextions

Leader in Gartner'sMagic Quadrant for Customer Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif

2018

TeleTech announces its new name, TTEC

Recognised by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix^TM

Wins Nine 2018 Stevie® Awards for Sales

2019

TTEC Achieves FedRAMP Ready Status and has been Prioritised to Work with the Joint Authorization Board

Announces Acquisition of FCR

Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

2020

TTEC Achieves FedRAMP JAB Authorized Status

Announces Acquisition of Serendebyte

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre

Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories

Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations

Signs Agreement to Acquire VoiceFoundry

TTEC's AI-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award

TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework

2021

Named by Forbes Magazine as One of America's Best Large Employers of 2021

Awarded with Five Stevie® Awards for Sales and Customer Service

Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT

Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions

About our Company

We design, implement, and deliver transformative customer experiences.