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Contact center operations masthead with woman sitting on skateboard

About Us

Delivering Customer Experience (CX) optimized at the point of conversation.

LET'S TALK

Talent. Technology. Empathy. Connected.

For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. We help companies continuously optimize CX and business outcomes to deliver the highest customer satisfaction at the lowest cost of conversation.

 

Learn more about how we optimize CX

 
 
 

TTEC is the only CX partner in the market that seamlessly delivers both human and digital solutions

 
TTEC Engage and TTEC Digital

Through TTEC Engage, we have delivered billions of last mile customer conversations across hundreds of technologies, and we have valuable and actionable insight on how to optimize CX technology solutions.

 

Through TTEC Digital, we have designed and deployed thousands of CX technology solutions across hundreds of technology vendors and we know how to optimize CX delivery solutions for the last mile of customer engagement.

 

We serve many of the world’s most customer-centric
brands, and we’d be honored to serve you, too

 

6

Continents

50

Languages

 

64K+

Employees
Globally

+60

Client NPS

 
 

For over 40 years, our business has been helping
companies make their customers happy

 

1982

TeleTech is founded.
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

1986

First Operation Opened

1995

Expands Operation to Meet Growing Demand

1996

IPO Complete

Global Operations Begin

1998

Global Footprint Expands to Scotland, Canada, Argentina, Brazil

2001

Pioneers Contact Centers in the Philippines

Centralized Global Infrastructure

2006

Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance

2009

Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)

2010

Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group

Expands Global footprint to the Middle East

Expands Multichannel Communication Capabilities with Acquisition of eLoyalty

2012

Data Analytics Growth with Acquisition of iKnowtion

Acquires business process expertise with acquisition of Guidon

SalesforceTM Service CloudTM Gold Partner

2013

Digital Marketing Expands with Acquisition of WebMetro

Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

2014

Strengthens European Presence with operations in Sofia, Bulgaria

Increases Consulting Scope and Reach with Acquisition of rogenSi

Launches Humanify Cloud-Based Omnichannel Communications Platform

Industry leadership recognized by Gartner and Forrester

2015

Positioned by Everest Group as a leader in its CCO Peak MatrixTM Assessment

Recognized by Cisco as its Cloud Contact Center Partner of the Year

Wins seven 2015 Stevie Awards

2016

Celebrates 20th anniversary on NASDAQ

Wins nine 2016 Stevie Awards

Expands in Canada with Atelka acquisition

2017

Healthcare member services expands with acquisition of Connextions

Leader in Gartner'sMagic Quadrant for Customer Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif

2018

TeleTech announces its new name, TTEC

Recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK MatrixTM

Wins Nine 2018 Stevie® Awards for Sales

2019

TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board

Announces Acquisition of FCR

Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

2020

TTEC Achieves FedRAMP JAB Authorized Status

Announces Acquisition of Serendebyte

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center

Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories

Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations

Signs Agreement to Acquire VoiceFoundry

TTEC's AI-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award

TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework

2021

Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions

Recognized as Strong Performer in Customer Analytics Service Providers Analyst Report

VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

TeleTech Recognized as a Kincentric Best Employer in the Philippines

Avtex, A TTEC Digital Company, Wins A 2021 Tekne Award

TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021

TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform

2022

VoiceFoundry, a TTEC Digital business, announces new global partnership with PCI Pal

TTEC Named a Top 100 Company to Watch for Remote Jobs in 2022

TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region

TTEC Launches Inaugural Environmental, Social, and Governance Report

TTEC Wins Stevie®️ Award for Achievement in Diversity and Inclusion

TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO

TTEC Names Shelly Swanback as CEO, TTEC Engage

TTEC Completes Acquisition of Public Sector and Smart City Assets of Faneuil, Inc.

TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform

Recognized as a Leader in Everest Group's PEAK Matrix®️ report for CXM in North America

TTEC opens global delivery center in South Africa

TTEC Names Charles "Chuck" Koskovich as Chief Operating Officer for TTEC Engage

Shelly Swanback, TTEC Engage CEO, promoted to additional role as President, TTEC Holdings, Inc.

TTEC Names Dave Seybold as Chief Executive Officer for TTEC Digital

2023

TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA

TTEC Digital introduces InteractionSync for Amazon Connect

TTEC Digital announces strategic CX partnership with Google Cloud

TTEC publishes second annual Environmental, Social, and Governance Report

TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service

TTEC Expands AI Customer Experience Solutions for Global Clients

TTEC expands nearshore capabilities with new customer experience delivery center in Honduras

Appointed Francois Bourret as the Interim Chief Financial Officer

TTEC Digital named North American Migration Partner of the Year by Genesys

TTEC Announces Laura Butler as Chief People Officer

TTEC Digital opens flagship office in India, expanding global delivery of CX services

TTEC expands global capabilities with new customer experience delivery center in Brazil

 
 

Customer obsessed. Digitally empowered. Outcome focused.

TTEC Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company’s 64,400 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

 
 
Ready to improve your customer relationships? And deliver CX at scale.