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An influential leader, I joined TTEC as Head of Human Capital & Talent Acquisition across Europe, Middle-East and Africa and spearhead TTEC’s talent acquisition and human capital strategy. With 14 years of experience in leading Human Capital teams, I am responsible for continued efforts in hiring, retaining and developing world-class people that serve as brand ambassadors for TTEC clients.

I head-up Solutions for TTEC across Europe, bringing over 15 years of wisdom at brands including Sitel and Teleperformance. Focusing specifically on our TTEC Engage operational centre of excellence, I’m responsible for expanding my solution consulting leadership and to project manage cross-functional CX teams throughout the sales cycle to conclusion on UK, pan-EMEA and global offshore deals.

Owen has over 20 years of experience in the contact centre industry, starting with BT before moving onto the outsource industry with HCL Solutions and TTEC.

In his current role he has responsibility for the Financial Planning and Analysis across TTEC’s European and International business. Before taking up his current position Owen built up his knowledge of the industry by holding key roles in Finance, Workforce Management, Pricing, Reporting and BI, Sales Support and Site leadership. Owen currently sits on the board of the Contact Centre Network Northern Ireland (CCNNI).

A graduate of the University of Ulster and associate member of CIMA.

Being Corporate Counsel Europe in TTEC I am responsible for bringing the company’s business in the region inline with compliance and the applicable laws. A significant part of my time is dedicated to supporting management in finding efficient solutions of various strategies or every-day-business matters while balancing with the strict requirements of law. My duties stretch from corporate governance through to employment law and data privacy and more.

An experienced, detailed and results driven person, with more than 18 years of experience across the Global BPO and Telecom Industries, I have a proven track of record of delivering business results operationally and via financial excellence. I’ve spent the past two decades improving and developing client relationships, and as Executive Director Operations (Europe), Country Director Bulgaria, specifically focused on improving client and customer experiences to provide the highest level of service. Please don’t hesitate to contact me – I look forward to meeting you!

An experienced, detailed and results driven person, with more than 18 years of experience across the Global BPO and Telecom Industries, I have a proven track of record of delivering business results operationally and via financial excellence. I’ve spent the past two decades improving and developing client relationships, and as Executive Director Operations (Europe), Country Director Bulgaria, specifically focused on improving client and customer experiences to provide the highest level of service. Please don’t hesitate to contact me – I look forward to meeting you!