About Us
Delivering Customer Experience (CX) optimised at the point of conversation.
About Us
Delivering Customer Experience (CX) optimised at the point of conversation.
For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimised customer care, tech support, sales, AI operations, and trust and safety solutions. We help companies continuously optimise CX and business outcomes to deliver the highest customer satisfaction at the lowest cost of conversation.
Learn more about how we optimise CX
TTEC is the only CX partner in the market that seamlessly delivers both human and digital solutions
Through TTEC Engage, we have delivered billions of last mile customer conversations across hundreds of technologies, and we have valuable and actionable insight on how to optimise CX technology solutions.
Through TTEC Digital, we have designed and deployed thousands of CX technology solutions across hundreds of technology vendors and we know how to optimise CX delivery solutions for the last mile of customer engagement.
For over 40 years, our business has been helping companies make their customers happy
TeleTech is founded.
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.
First Operation Opened
Expands Operation to Meet Growing Demand
IPO Complete
Global Operations Begin
Global Footprint Expands to Scotland, Canada, Argentina, Brazil
Pioneers Contact Centers in the Philippines
Centralized Global Infrastructure
Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance
Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)
Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group
Expands Global footprint to the Middle East
Expands Multichannel Communication Capabilities with Acquisition of eLoyalty
Data Analytics Growth with Acquisition of iKnowtion
Acquires business process expertise with acquisition of Guidon
Salesforce™ Service Cloud™ Gold Partner
Digital Marketing Expands with Acquisition of WebMetro
Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG
Strengthens European Presence with operations in Sofia, Bulgaria
Increases Consulting Scope and Reach with Acquisition of rogenSi
Launches Humanity Cloud-Based Omnichannel Communications Platform
Industry leadership recognised by Gartner and Forrester
Positioned by Everest Group as a leader in its CCO Peak Matrix™ Assessment
Recognised by Cisco as its Cloud Contact Center Partner of the Year
Wins seven 2015 Stevie Awards
Celebrates 20th anniversary on NASDAQ
Wins nine 2016 Stevie Awards
Expands in Canada with Atelka acquisition
Healthcare member services expands with acquisition of Connextions
Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide
Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif
TeleTech announces its new name, TTEC
Recognised by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix™
Wins Nine 2018 Stevie® Awards for Sales
TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board
Announces Acquisition of FCR
Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering
TTEC and Live Person Form Strategic Partnership to Fuel Al-Powered Digital Transformation for Enterprises
TTEC Achieves FedRAMP JAB Authorized Status
Announces Acquisition of Serendebyte
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center
Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories
Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations
Signs Agreement to Acquire VoiceFoundry
TTEC's Al-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award
Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions
Recognised as Strong Performer in Customer Analytics Service Providers Analyst Report
VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award TeleTech Recognised as a Kincentric Best Employer in the Philippines
Avtex, A TTEC Digital Company, Wins A 2021 Tekne Award
TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021
TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform
VoiceFoundry, a TTEC Digital business, announces new global partnership with PCI Pal
TTEC Named a Top 100 Company to Watch for Remote Jobs in 2022
TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region TTEC Launches Inaugural Environmental, Social, and Governance Report
TTEC Wins Stevie® Award for Achievement in Diversity and Inclusion
TTEC Completes Acquisition of Public Sector and Smart City Assets of Faneuil, Inc.
TTEC recognised as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
TTEC Names Shelly Swanback as CEO, TTEC Engage
TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
Recognised as a Leader in Everest Group's PEAK Matrix® report for CXM in North America
TTEC opens global delivery center in South Africa
TTEC Names Charles "Chuck" Koskovich as Chief Operating Officer for TTEC Engage
Shelly Swanback, TTEC Engage CEO, promoted to additional role as President, TTEC Holdings, Inc.
TTEC Names Dave Seybold as CEO, TTEC Digital
TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
TTEC Digital introduces lnteractionSync for Amazon Connect
TTEC Digital announces strategic CX partnership with Google Cloud
TTEC publishes second annual Environmental, Social, and Governance Report
TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
TTEC Expands Al Customer Experience Solutions for Global Clients
Appointed Francois Bourret as the Interim Chief Financial Officer
TTEC Digital named North American Migration Partner of the Year by Genesys
TTEC Announces Laura Butler as Chief People Officer
TTEC Digital opens flagship office in India, expanding global delivery of CX services
TTEC expands global capabilities with new customer experience delivery center in Brazil
TTEC opens new global customer experience delivery center in Cape Town
TTEC Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region
TTEC Announces New Chief Financial Officer, Kenny Wagers
TTEC Publishes 2023 Impact and Sustainability Report
TTEC Digital recognised as Genesys 2023 Ascend North America Partner of the Year
TTEC takes home Gold Stevie® Award for thought leadership driven by innovations in Al-enhanced customer experience
TTEC and Bright Software unveil Al-enhanced learning solution to elevate contact center associate performance
TTEC Recognised as a Major Contender and Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024
TTEC Named to CRM Magazine's Prestigious Top 100 List
TTEC recognised as a Major Contender and Star Performer in Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment 2024 (North America and EMEA)