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About our Company
We design, implement, and deliver transformative customer experiences.
About our Company
We design, implement,
and deliver transformative
customer experiences.
The power of big.
The agility of small
For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.
We serve many of the world’s most customer-centric
brands, and we’d be honored to serve you, too.
6
Continents
50
Languages
62K+ Employees globally
+71
Client NPS
Customer obsessed.
Digitally empowered.
Outcome focused.
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company’s 62,000+ employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
For over 40 years, our business has been helping companies make their customers happy.
1982
TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.
1986
First Operation Opened
1995
Expands Operation to Meet Growing Demand
1996
IPO Complete
Global Operations Begin
1998
Global Footprint Expands to Scotland, Canada, Argentina, Brazil
2001
Pioneers Contact Centers in the Philippines
Centralized Global Infrastructure
2006
Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance
2009
Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)
2010
Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group
Expands Global footprint to the Middle East
Expands Multichannel Communication Capabilities with Acquisition of eLoyalty
2012
Data Analytics Growth with Acquisition of iKnowtion
Acquires business process expertise with acquisition of Guidon
SalesforceTM Service CloudTM Gold Partner
2013
Digital Marketing Expands with Acquisition of WebMetro
Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG
2014
Strengthens European Presence with operations in Sofia, Bulgaria
Increases Consulting Scope and Reach with Acquisition of rogenSi
Launches Humanify Cloud-Based Omnichannel Communications Platform
Industry leadership recognized by Gartner and Forrester
2015
Positioned by Everest Group as a leader in its CCO Peak MatrixTM Assessment
Recognized by Cisco as its Cloud Contact Center Partner of the Year
Wins seven 2015 Stevie Awards
2016
Celebrates 20th anniversary on NASDAQ
Wins nine 2016 Stevie Awards
Expands in Canada with Atelka acquisition
2017
Healthcare member services expands with acquisition of Connextions
Leader in Gartner'sMagic Quadrant for Customer Management Contact Center BPO, Worldwide
Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif
2018
TeleTech announces its new name, TTEC
Recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK MatrixTM
Wins Nine 2018 Stevie® Awards for Sales
2019
TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board
Announces Acquisition of FCR
Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
2020
TTEC Achieves FedRAMP JAB Authorized Status
Announces Acquisition of Serendebyte
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center
Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories
Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations
Signs Agreement to Acquire VoiceFoundry
TTEC's AI-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework
2021
Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions
Recognized as Strong Performer in Customer Analytics Service Providers Analyst Report
VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award
TeleTech Recognized as a Kincentric Best Employer in the Philippines
Avtex, A TTEC Digital Company, Wins A 2021 Tekne Award
TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021
TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform
2022
VoiceFoundry, a TTEC Digital business, announces new global partnership with PCI Pal
TTEC Named a Top 100 Company to Watch for Remote Jobs in 2022
TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region
TTEC Launches Inaugural Environmental, Social, and Governance Report
TTEC Wins Stevie®️ Award for Achievement in Diversity and Inclusion
TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
TTEC Names Shelly Swanback as CEO, TTEC Engage
TTEC Completes Acquisition of Public Sector and Smart City Assets of Faneuil, Inc.
TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
Recognized as a Leader in Everest Group's PEAK Matrix®️ report for CXM in North America
TTEC opens global delivery center in South Africa
TTEC Names Charles "Chuck" Koskovich as Chief Operating Officer for TTEC Engage
Shelly Swanback, TTEC Engage CEO, promoted to additional role as President, TTEC Holdings, Inc.
TTEC Names Dave Seybold as Chief Executive Officer for TTEC Digital
Strategy
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