EMEA Resources

Navigating the Perfect Storm in the Automotive Sector

The Future of CX 2020

The Future of Work: You Must Change How You Hire Customer Service Associates

Sales Transformation

Spend on your CX to win on Black Friday

Telecom Rebadges Tech Support to Maintain CX Quality and Retain Highly Skilled Associates

Employee Engagement Practices for the Modern Workplace

Automation, Messaging Play a Big Part in Customer Service Transformation

Making Sure the CX Journey Is as Exciting as the Destination

Contact Centre Automation: Best Practices for 2020

4 New Rules of Travel: Modernise travel and hospitality for today’s customer

How to Modernise Employee Engagement in 3 Simple Steps

Protect Your Brand, Protect Your Customers

Learning Needs Analysis Transforms Leadership Development

Fintech and Banking CX Trends Watch

Channel Orchestration: Cutting Out Waste while Increasing Customer Satisfaction