EMEA Resources

Get to the Heart of the Matter by Quantifying Emotion

Digital Tools for Human Engagement

Get Smart About Customer Emotions

AI will Enhance Contact Centre Support, Not Replace It

The Role of Emotions in Customer and Employee Experience

Everyone wins when humans and bots join forces

Don't Fear Bots in Your Contact Centre

How Is That New Year's Resolution Going?

Ask Why: The Secret to Turbocharging Contact Centre Performance

The Missing Piece in AI Programs: Emotion

EMEA CX Trends to Watch in 2018

Turn the GDPR into a Carrot—Not a Stick

Fly Fishing in the Big Data Lake

Be Positively Disruptive by Uniting Humans With Automation

Where Do Humans Fit in an Increasingly Digital World?

Service Desk Innovation Takes a Lesson from Consumers