EMEA Resources

Mastering Motivation - Leadership and Performance in the World Cup

Stop Calling it a ‘Retail Apocalypse’

Welcome to the Retail Evolution

What GDPR Really Means for Customer Data Analysis

Using Customer Journey Maps as a Strategic Customer Experience Tool

Five World Cup Marketing Campaigns That Score in CX

Get to the Heart of the Matter by Quantifying Emotion

Digital Tools for Human Engagement

Get Smart About Customer Emotions

AI will Enhance Contact Centre Support, Not Replace It

The Role of Emotions in Customer and Employee Experience

Everyone wins when humans and bots join forces

Don't Fear Bots in Your Contact Centre

How Is That New Year's Resolution Going?

Ask Why: The Secret to Turbocharging Contact Centre Performance

The Missing Piece in AI Programs: Emotion