EMEA Resources

Omnichannel Excellence Is a Marathon, Not a Sprint

Identify (and Overcome) Obstacles to Omnichannel Success

Transform Omnichannel Vision into Reality

Three CX Lessons from the Three Lions

Omnichannel Data Sheet

Customer Strategist Homepage

Mastering Motivation - Leadership and Performance in the World Cup

Stop Calling it a ‘Retail Apocalypse’

Welcome to the Retail Evolution

What GDPR Really Means for Customer Data Analysis

Using Customer Journey Maps as a Strategic Customer Experience Tool

Five World Cup Marketing Campaigns That Score in CX

Get to the Heart of the Matter by Quantifying Emotion

Digital Tools for Human Engagement

Get Smart About Customer Emotions

AI will Enhance Contact Centre Support, Not Replace It