EMEA Resources

Make the Business Case for Messaging

The Technology Behind Customer Engagement

Call analysis reduces call volume by 60%

EMEA CX Trends: The 2021 Edition

State of the Automotive Industry: Lead Customer Experience Change

The Next-Gen of CX Needs Intelligent Automation

Leading the Way with RPA at Du Telecom

Knowledge Base Innovation Takes Customer Support to New Heights

Transforming Self-Service From a Pain Point into an Effortless Experience

Transform First-Time Customers into Loyal Brand Ambassadors

Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty

10 Principles Behind Great Customer Value Creation

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

VOC Analytics: 5 To-Dos in the New Era of Data

Machine Learning Insights in Customer Analytics

Omnichannel Data is the key to a Successful Omnichannel Strategy