Resources

Fintech outperforms CSAT as it expands service offering

Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools

Training makeover revives associate engagement and improves AHT

A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores

Help desk reduces AHT, dead air, and ambiguity for quicker resolution

From messaging underperformer to high achiever

TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine.

Get found, sell more

Snapping up fans and sales with Facebook ads

Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%

Staying ahead of the game

A department store gained the flexibility and control it needed to keep pace with the changing retail landscape

Omnichannel transformation

TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.