February 27, 2025 Tips and Takeaways Optimise CX with a tech support partner that checks these 3 boxes
February 25, 2025 Case Study Communications From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine.
February 25, 2025 Case Study Retail and eCommerce Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
February 25, 2025 Case Study Retail and eCommerce Staying ahead of the game A department store gained the flexibility and control it needed to keep pace with the changing retail landscape
February 25, 2025 Case Study Retail and eCommerce Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.
February 25, 2025 Customer Strategist Industry Insights Retail and eCommerce The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025
February 25, 2025 Customer Strategist Industry Insights Retail and eCommerce Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritise the right channels and KPIs to thrive
February 25, 2025 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers more quickly
February 25, 2025 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers
February 25, 2025 Case Study Retail and eCommerce AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach.
February 25, 2025 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process.
