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Client Story
Insights from speech analytics help grow monthly sales by 65%
Blog
A plug-and-play model is the future of AI-enabled CX – here’s why
Upselling in the contact centre? Make it part of your retail strategy
How happier employees lead to better CX
Payers
Empathy and sentiment scores: What we know and what we think we know
€4.5 million annual savings unearthed for computer goods giant
Is your organisation ready to leverage AI solutions for CX?
Strategy Guides and Trends Reports
Retail Banking
3 banking fraud mitigation strategies
Managing Fraud and Social Engineering in Your CX Strategy
New Spanish customer care law presents an unexpected CX opportunity
4 ways AI should be evolving your contact centre
Bust the myth: AI won’t make hourly workers extinct but it could turn them into superheroes
Communication
Mobile Phone Operator Sends a Clear CX Message
Retail and eCommerce
5 ways retailers can improve customer experience with AI
Outsourced customer support helps gaming company take control of volume surge
The right work-from-home strategy slashes attrition 63%