February 25, 2025 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
February 25, 2025 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.
February 19, 2025 Case Study Financial Services and Insurance Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond
February 4, 2025 Blog Financial Services and Insurance Banking, financial services can’t be loyalty laggards in 2025
January 23, 2025 Blog Communications Telecom CX trends: Connect service and sales to maximise customer value
January 23, 2025 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
January 9, 2025 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs.
January 9, 2025 Case Study Automotive AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster
January 8, 2025 Blog Retail and eCommerce CX trends 2025: 3 ways AI will transform retail experiences
