February 25, 2025 Customer Strategist Industry Insights The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025 Retail and eCommerce
February 25, 2025 Customer Strategist Industry Insights Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritise the right channels and KPIs to thrive Retail and eCommerce
February 25, 2025 Case Study Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers more quickly Retail and eCommerce
February 25, 2025 Blog 3 benefits a great nearshore experience brings to retailers Retail and eCommerce
February 25, 2025 Case Study AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach. Retail and eCommerce
February 25, 2025 Case Study Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process. Retail and eCommerce
February 25, 2025 Case Study Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce
February 25, 2025 Case Study Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system. Retail and eCommerce
February 19, 2025 Case Study Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond Financial Services and Insurance
February 4, 2025 Blog Banking, financial services can’t be loyalty laggards in 2025 Financial Services and Insurance
