February 25, 2025 Case Study Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale. Retail and eCommerce
February 25, 2025 Customer Strategist Industry Insights The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025 Retail and eCommerce
February 25, 2025 Customer Strategist Industry Insights Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritise the right channels and KPIs to thrive Retail and eCommerce
February 25, 2025 Case Study Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers more quickly Retail and eCommerce
February 25, 2025 Blog 3 benefits a great nearshore experience brings to retailers Retail and eCommerce
February 25, 2025 Case Study AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach. Retail and eCommerce
February 25, 2025 Case Study Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process. Retail and eCommerce
February 25, 2025 Case Study Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce