EMEA Resources

Will Apple Start Offering ‘Buy Now Pay Later’ Direct From Apple Pay?

Business intelligence vs. predictive analytics: How to use the right approach

Digital strategy vs. digital transformation: 3 ways to make both work for your brand

Customer Experience Requires Transformation Not Outsourcing

Captive contact centre vs. outsourcing: The most overlooked part of retail CX

Omnichannel vs. multichannel Contact Centre: Knowing the difference is critical to customer support success

CX Partners under the Spotlight with Analyst Nelson Hall

Transformation and the Digital CX Journey

Intelligent automation vs. RPA: How to avoid key mistakes

How to increase customer satisfaction by working smarter, not harder

5 CX lessons we learned from virtual reality

Innovative electric vehicles need innovative customer support

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

The Great Resignation & What it means for CX

Digital transformation vs. business transformation: Both are critical to brands’ success