February 25, 2025 Case Study Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system. Retail and eCommerce
February 19, 2025 Case Study Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond Financial Services and Insurance
February 4, 2025 Blog Banking, financial services can’t be loyalty laggards in 2025 Financial Services and Insurance
January 23, 2025 Blog Telecom CX trends: Connect service and sales to maximise customer value Communications
January 23, 2025 Case Study Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
January 9, 2025 Case Study Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs. Healthcare