September 24, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
September 17, 2024 Customer Strategist Proof Points CCMA report: Data analytics reinvents the contact center, starting with the front line
September 4, 2024 Case Study Communications AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
August 13, 2024 Blog Retail and eCommerce 5 things European retailers should consider when it comes to nearshoring
July 18, 2024 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
July 12, 2024 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
July 11, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimise your contact centre operations with innovative collaboration
