EMEA Resources

Everyone wins when humans and bots join forces

Don't Fear Bots in Your Contact Centre

How Is That New Year's Resolution Going?

Ask Why: The Secret to Turbocharging Contact Centre Performance

The Missing Piece in AI Programs: Emotion

EMEA CX Trends to Watch in 2018

Turn the GDPR into a Carrot—Not a Stick

Fly Fishing in the Big Data Lake

Be Positively Disruptive by Uniting Humans With Automation

Where Do Humans Fit in an Increasingly Digital World?

Service Desk Innovation Takes a Lesson from Consumers

Smart Devices Need Smart Customer Strategies

Yes, You Can Fix Culture

Creative Thinking isn't Only for Startups

Creating Brand Ambassadors

CX Marks the Spot