Experiences for every car
buyer's CX journey
As customers become increasingly connected and demanding, we're here to help you meet new opportunities and challenges throughout the customer journey. We help manage the automotive customer lifecycle by leveraging data to attract and retain customers and deliver a superior customer experience. Our solutions help clients develop an omnichannel engagement strategy that connects online customers to dealers and OEMs, and engages prospects with targeted outbound campaigns featuring relevant new leasing and buying offers. With customised learning solutions and an employee-focused knowledgebase, we help brands create a supportive and engaging workplace that employees don't want to leave.
CX solutions
built for the Automotive industry.
Advanced sales analytics
Analytics and sales expertise to drive upgrades and new ownership.
Learning and knowledge
Our award-winning learning solutions empower your employees to deliver amazing CX.
CX strategy and design
Adapt to industry disruption and provide a great customer experience.
Smarter Customer Service for
Better Customer Experiences
Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
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Driving customer loyalty with an integrated approach to CX
TTEC took a three-pronged approach to the task: Revamping a chaotic customer service IT infrastructure; then enhancing the customer service experience; and finally reaping the fruits of both improvements via enhanced sales.
READ THE CASE STUDYthat delight your customers while lowering your costs.
Innovative electric vehicles need
innovative customer support
The future of the automotive industry is electric and digital. And the new electric vehicle (EV) customer journey is full of unexpected challenges, points of friction, and potential failures. Customers will look to brands for help figuring out how to make the most of their vehicles. Companies that take the EV lead will be better positioned to deliver an excellent customer experience (CX) during and after the purchase process. This white paper provides insight and tips on how to improve existing customer support resources and create new experiences around the EV customer journey.
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with TTEC in the driver's seat Get on the road again with happy customers.