Empower your employees
to deliver exceptional CX
The automotive industry is undergoing rapid transformation driven by electrification, diverse mobility, autonomous driving and connectivity. Employees need to be continuously equipped to support customers successfully and help them make the right decisions. Our learning and knowledge solutions equip your team with the right skillset to deliver exceptional customer experiences at every interaction. By providing the right knowledge, tools and training, we help build a workforce that is competent, collaborative, and connected.
Automotive services are diverse and ever-evolving. Our digital learning solutions address this by delivering bite-sized, on-demand and personalized gamified training modules that tailor the learning experience for each employee. Invest in your most valuable asset – your people – to productivity and improve business performance.
Innovative learning approach reduces training time and AHTREAD THE CASE STUDY
Questions asked by your customers regarding their auto purchases can be complex. Ensure your employees have the right answer at the right time with our knowledge management systems and solutions. Through a blend of innovative technology, automated processes, and collaborative practices, effective knowledge management can improve CX and increase customer loyalty and retention.
Improved training delivers double-digit increase in quality scoresREAD THE CASE STUDY
Leverage artificial intelligence and machine learning technology to accelerate learning with TTEC’s RealPlay™ Bot. Our award-winning training bot simulates real-world customer scenarios so employees can learn by completing the job and receiving real-time feedback and coaching. Train your employees faster, reduce costs, and drive business value with automated learning.
Simulated learning increases quality score by 270%READ THE CASE STUDY
Innovative electric vehicles need
innovative customer support
The future of the automotive industry is electric and digital. And the new electric vehicle (EV) customer journey is full unexpected challenges, points of friction, and potential failures. Customers will look to brands for help figuring out how to make the most of their vehicles. Companies that take the EV lead will be better positioned to deliver an excellent customer experience (CX) during and after the purchase process. This strategy guide provides insight and tips on how to improve existing customer support resources and create new experiences around the EV customer journey.Get the Strategy Guide