July 2, 2024 Case Study High Tech Expert B2B collections approach recovers €5M in 90 days A humanised collections strategy delivered fast results
June 27, 2024 Case Study High Tech A Smarter Approach Leads to Happier Customers Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score
June 13, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
June 13, 2024 Case Study Communications Specialised support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate
June 12, 2024 Blog Hypergrowth and Startups 3 deal breakers when working with a CX outsourcer (and 5 must-haves)
June 10, 2024 Case Study Hypergrowth and Startups Workforce management optimisation model cuts costs an estimated €8.8M annually Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
April 26, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
April 17, 2024 White Paper Financial Services and Insurance Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience
April 17, 2024 Blog TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
