EMEA Resources

CX Partners under the Spotlight with Analyst Nelson Hall

Transformation and the Digital CX Journey

Intelligent automation vs. RPA: How to avoid key mistakes

How to increase customer satisfaction by working smarter, not harder

5 CX lessons we learned from virtual reality

Innovative electric vehicles need innovative customer support

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

The Great Resignation & What it means for CX

Digital transformation vs. business transformation: Both are critical to brands’ success

A delivery company ensures it’s future-ready

Advanced lead nurturing unlocks millions in the sales pipeline

Powerful knowledge management system leads to improved AHT, quality, and more

CX trends: Customer experience trends for 2022

TTEC EMEA’s most popular content of 2021

CX Pod Europe: Building A New Contact Centre During Covid