EMEA Resources

The Next-Gen of CX Needs Intelligent Automation

Leading the Way with RPA at Du Telecom

Knowledge Base Innovation Takes Customer Support to New Heights

Transforming Self-Service From a Pain Point into an Effortless Experience

Unlock the Key to Great Customer Conversations

Transform First-Time Customers into Loyal Brand Ambassadors

Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty

10 Principles Behind Great Customer Value Creation

Customer Experience Outsourcing: 5 signs you need it and 5 signs you don't

VOC Analytics: 5 To-Dos in the New Era of Data

Machine Learning Insights in Customer Analytics

Omnichannel Data is the key to a Successful Omnichannel Strategy

Five Myths About Artificial Intelligence

P&C Insurance Digital transformation Trends and Best Practices

Get the Message, for Your Customers’ Sake

AI-Enabled Remote Training is the New Normal for Auto Company