Resources

Telecom Seamlessly Scales Apple Business Chat Support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.

Digital Transformation Powered by RPA/RDA

More than 200 customer-related automated processes lower a telecom’s cost to serve.

Process Automation to the Rescue

A pharmacy benefit management organisation increased efficiencies, leading to significant results.

Eliminating Friction for Superior UX

A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.

Energy Firm Lights Its Future with Customer Strategy

Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates

Customer Assist bot to the rescue

Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

Cloud-based Video Training Saves 90 Minutes

A humanitarian organisation gains more time for disaster assistance.

Automobile Marketing with No Blind Spots

Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.

Analytics Focus Boosts Revenue and Customer Insight

Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.

Data and Goliath

With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.