EMEA Resources

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

The Great Resignation & What it means for CX

Digital transformation vs. business transformation: Both are critical to brands’ success

A delivery company ensures it’s future-ready

Advanced lead nurturing unlocks millions in the sales pipeline

Powerful knowledge management system leads to improved AHT, quality, and more

CX trends: Customer experience trends for 2022

TTEC EMEA’s most popular content of 2021

CX Pod Europe: Building A New Contact Centre During Covid

Omnichannel vs. multichannel: Turn key differences into competitive advantages

How to Launch a Major New Contact Centre during a Pandemic

Tom Johnson named Digital Champion of the Year

RealPlay Bot closes learning gap, accelerates performance

2021 Black Friday guide: 5 CX strategies for retailers this holiday season

The Future of Strategic Sourcing and its Impact on Customer Experience