EMEA Resources

4 Ways to Expect the Unexpected This Holiday Season

Don’t Shy Away From Emotional Connections in the Workplace

Get Smart about Employee Emotions

Conversation Engine Saves Cyber Monday Sales

Clothing retailer meets peak holiday demands

Omnichannel Excellence Is a Marathon, Not a Sprint

Identify (and Overcome) Obstacles to Omnichannel Success

Transform Omnichannel Vision into Reality

Thoughtful Automation Transforms Customer Care

Three CX Lessons from the Three Lions

Omnichannel Data Sheet

Customer Strategist Homepage

Mastering Motivation - Leadership and Performance in the World Cup

Stop Calling it a ‘Retail Apocalypse’

Welcome to the Retail Evolution

What GDPR Really Means for Customer Data Analysis