April 16, 2024 Case Study Eliminating Friction for Superior UX A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more. High Tech
April 16, 2024 Case Study Energy Firm Lights Its Future with Customer Strategy Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience. Public Sector and Government
April 16, 2024 Case Study Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates Automotive
April 16, 2024 Case Study Customer Assist bot to the rescue Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 16, 2024 Case Study A Healthy Dose of Culture Leading lifestyle brand builds empathy among associates to strengthen member relationships. Healthcare
April 16, 2024 Case Study Cloud-based Video Training Saves 90 Minutes A humanitarian organisation gains more time for disaster assistance. Public Sector and Government
April 16, 2024 Case Study Automobile Marketing with No Blind Spots Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is. Automotive
April 16, 2024 Case Study Analytics Focus Boosts Revenue and Customer Insight Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities. Communications
April 16, 2024 Case Study Data and Goliath With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve. Communications
April 16, 2024 Case Study Driving Lease Loyalty A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales. Automotive
April 16, 2024 Case Study Handle Time Down 29% and Customer Satisfaction Up 36% Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices. Communications
April 16, 2024 Case Study Consistency Drives Efficiencies A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction. High Tech
