Resources

Analytics Focus Boosts Revenue and Customer Insight

Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.

Data and Goliath

With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.

Driving Lease Loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales.

Handle Time Down 29% and Customer Satisfaction Up 36%

Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.

Consistency Drives Efficiencies

A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.

A Clear Vision Spurs Sales and Service

A near-shore team of brand ambassadors help guide online customers through the sales and service journey.

Making the Last Mile Count

Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.

Human Touch + Data-driven Insights = Successful SMB Growth

Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships.

Customer Insights Power Growth

A logistics company used advanced customer intelligence insights to drive sales from busy customers.

Sophisticated Analytics Delivers the Goods

Customer analytics helps gather actionable insight and drive impressive sales growth.

Intelligent Automation Brings Citizens Closer to Home

Desktop automation helps reduces the homebuying sales processes from days to hours

Intelligent automation quickly crushes average handle time

A combined force of humans and technology created immediate results.