EMEA Resources

Simulated Learning Accelerates Great Service

A Healthy Dose of Culture

Customer Assist bot to the rescue

Associate Assist bot drives knowledge base efficiency

Energy Firm Lights Its Future with Customer Strategy

Streamlining the Patient Experience Pays Off

Telkom South Africa Creates a Roadmap for Long-Term Success

5 Essential Remote Training Tips for Contact Centre Agents

AddNOW

5 Innovations Reshaping Contact Centres for a Post-Crisis World

3 Ways Automation Provides Authenticity at Scale in a Crisis

Here’s How Sales Professionals Can Succeed in the New Reality

4 Ways Financial Institutions Can Quickly Deploy Digital Strategies for Crisis Response and Beyond

Eliminating Friction for Superior UX

Building a Smart Claims Processing Solution

Process Automation to the Rescue