EMEA Resources | TTEC EMEA

April 16, 2024 Case Study Automotive

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
April 16, 2024 Case Study

Customer Assist bot to the rescue

Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 16, 2024 Case Study Healthcare

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.
April 16, 2024 Case Study Public Sector and Government

Cloud-based Video Training Saves 90 Minutes

A humanitarian organisation gains more time for disaster assistance.
April 16, 2024 Case Study Automotive

Automobile Marketing with No Blind Spots

Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.
April 16, 2024 Case Study Communications

Analytics Focus Boosts Revenue and Customer Insight

Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
April 16, 2024 Case Study Communications

Data and Goliath

With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
April 16, 2024 Case Study Automotive

Driving Lease Loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales.
April 16, 2024 Case Study Communications

Handle Time Down 29% and Customer Satisfaction Up 36%

Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
April 16, 2024 Case Study High Tech

Consistency Drives Efficiencies

A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.
April 16, 2024 Case Study Retail and eCommerce

A Clear Vision Spurs Sales and Service

A near-shore team of brand ambassadors help guide online customers through the sales and service journey.
April 16, 2024 Case Study Hypergrowth and Startups

Making the Last Mile Count

Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.