April 16, 2024 Case Study High Tech Proactive Agents Using AI Save the Day with a 95% CSAT Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.
April 16, 2024 Case Study Retail and eCommerce Transform First-Time Customers into Loyal Brand Ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.
April 16, 2024 Case Study Communications Transforming Self-Service From a Pain Point into an Effortless Experience A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
April 16, 2024 Case Study Airlines Knowledge Base Innovation Takes Customer Support to New Heights An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
April 16, 2024 Case Study Public Sector and Government Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership.
April 15, 2024 Case Study Healthcare Swift COVID-19 Vaccine Support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.
April 15, 2024 Case Study Airlines Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
April 15, 2024 Case Study Automotive Smarter Customer Service for Better Customer Experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
April 15, 2024 Case Study Retail Banking Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT
April 15, 2024 Case Study Financial Technology Fast-growing Fintech Achieves Fast CSAT Improvements A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.
April 15, 2024 Case Study Healthcare Payers Open Enrollment Benefits From a Smart Seasonal Approach Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
April 15, 2024 Case Study Property and Casualty Insurance Cost savings and happy employees all year long We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year.
