Resources

Proactive automation solution yields €12M in accelerated debt collection

A team of forward-thinking leaders seised an opportunity to drive efficiency with a focus on improving the debt collection process

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.

Data insight reduces churn and decreases costs

B2B company identifies key customer pain points and proactively deflects call volumes.

RealPlay Bot shrinks contact centre attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.

Fraud Support Breaks Remote Training Barriers

One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.

Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales

The company significantly increased client revenue at a critical time of year by analysing agent calls for insights.

Airline Reduces AHT with Quality, Not Speed

With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute.

Airline loyalty member satisfaction takes off

NPS jumps 104% after proactive analysis of why customers call.

Travel Offshore, Beat NPS Goals

A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care.

Agile and rapid support clears massive backlog

When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.

RealSkill bot closes learning gap, accelerates performance

TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.