EMEA Resources

Proactive Automation Solution Yields $13M in Accelerated Debt Collection

How to Navigate the Complexity of Digital Transformation

Open Banking – The Need for Financial Service platforms via Banking as a Service

Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts

Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers

Cloud vs. On-premise Contact Centres: 3 Critical Differences

Auto Brands Need to Educate potential EV Customers

Digital Transformation: The Cisco Vision of Customer Engagement

Cost savings and happy employees all year long

Open Enrollment Benefits From a Smart Seasonal Approach

Study: A Rise in Branchless Banking Exposed CX Weaknesses

Fast-growing Fintech Achieves Fast CSAT Improvements

Messaging saves the day with faster support, increased productivity

7 Predictions for Insurance Experiences in 2021

The Challenges facing Automotive Brands in the Post-Pandemic 2020s

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or