The Challenge
A leading property and casualty insurance firm was seeking a flexible staffing model that would allow for cost savings during the natural downturn during the fourth quarter for sales. It wanted to reduce costs and headcount but also needed to retain and bring back talent in the next quarter.
The Solution
We implemented our Smart Seasonal staffing model where associates were reallocated across a different line of business during the natural ramp down before reinstating them, eliminating the need to recruit new associates and reducing training costs.
We tripled the number of staff the next year to be reassigned during Q4 and increased number of interchangeable associates for other unexpected changes in volume.
The Results
Our Smart Seasonal staffing solution delivered 100% retention, as all associates in year one returned. This eliminated new hire costs and maintained institutional knowledge throughout the year. Requiring only 4 days of retraining to ramp returning associates, our solution provided $700K saved via seasonal associate reallocation and $2.5 million in additional projected savings.