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TTEC
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BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities

As brands strive to offer optimal employee experiences, which in turn lead to better customer experiences, automation is one of the most valuable weapons in their arsenal.

The New Reality of Brexit: 3 CX Challenges to Face

When we last touched base on 31st Dec. 2020, the UK ended its transition period from the EU, closing one chapter of Brexit and opening another.

Deliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation

Doing business in 2021 requires nimbleness, adaptability and above all else compassion. But removing customer effort and eliminating workplace complexity is impossible without strategic digital transformation. With digital transformation a top priority for both private and public sector, a unique blend of humanity and technology is needed to serve the public with an effortless digital-first approach.

7 Customer and Employee Experience Trends Shaping 2021

Businesses in Europe have an opportunity—and a challenge—in 2021 to adapt to an increasingly digitised world and ensure that their customer relationships outlast the coronavirus pandemic. Get ready to hit the reset button on customer innovation and reshape the employee experience.

How Customer Experience Can Help Support the COVID-19 Vaccine Rollout

TTEC EMEA’s Most Popular CX Content of 2020

We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognising the new-normal; it was time to reimagine interactions with family, friends and coworkers, innovate everyday life and accelerate digital transformation.

Another Round of CX Happy Hour: 3 Employee Experience Tips for 2021

In 2020, we can always use another round of happy hour. Luckily, TTEC’s Liz Glagowski reunited with CX expert Dan Gingiss for their second LinkedIn Live ask me anything, EX for What’s Next: Most Standout Trends in Employee Experience for 2021.

Deal or No Deal, Brexit is on the Horizon - What does it mean for CX?

On 31 Dec. 2021 the UK will officially end its transition period from the EU, marking the years' long conclusion of Brexit. This has come alongside a year of tremendous social and political change that has left no corner of life unchanged. What impact will Brexit have on customer and employee experiences in 2021 and beyond? Here are some predictions.

3 Hot Takeaways from CX Happy Hour

2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around the world raised their glasses for a Q/A discussion with famed CX coach and author Dan Gingiss: CX for What’s next – 2021 What’s Hot and What’s Not?

The Technology Behind Customer Engagement

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

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