Customer Care Outsourcing for Retail

Meet the right blend of humans & technology

Excellent customer support is a critical part of retail industry, but labor shortages, rising costs, and surging demand are making it difficult to deliver seamless experiences. Our mix of technology and human solutions can help create efficiencies throughout your retail customer’s journey at a lower cost to serve, while dramatically improving CX.

Stay ahead of
the surge

Holidays and annual sales bring a surge in call volume. Partnering with an agile outsourcing partner and deploying a flexible staffing model, like at-home customer care associates, will ensure you can scale up and down as required and consistently maintain high service levels throughout the entire year.

3,000 associates ready to be deployed in 36 hours

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Personalize the
experience

We automate our ability to listen to and analyze all interactions, across all channels, so we can gather key intelligence about your customers. This insight enables us to deliver personalized, custom experiences that drive brand loyalty.

16% increase in satisfaction at lower cost

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Empowered employees

We empower our front-line staff to make recommendations on how to solve customer pain points and improve the retail customer journey using their deep domain expertise and insights.

15% increase in resolution rate through customer journey map insights

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See how a
move to
messaging
can keep
customer
conversations
strong

Are you even listening?
Get proven tips and best practices.

CX STRATEGY GUIDE

Have you gotten the message?

When it comes to delivering the quick, seamless, 24/7 interactions shoppers expect, messaging offers advantages other channels just can’t match. Brands that don’t master messaging will lose customers to ones that do.

Get the Strategy Guide