Customer Care Outsourcing for Communications & Media

Answer the call of great CX

In the communications and media industry, competition is fierce – keeping up with customer expectations can be a challenge. Customers expect exceptional CX, but labor shortages, rising costs, and surging demand are making it difficult to deliver seamless experiences. Our mix of technology and human solutions can help create efficiencies throughout your customer’s journey at a lower cost to serve, while dramatically improving CX.

The right shore

We provide flexible onshore, nearshore, and offshore staffing solutions based on your unique needs. With the ability to mix and match shoring solutions, you can be flexible and nimble with how you deliver amazing CX for your customers.

72% jump in first-call resolution

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Stay ahead of customer surge

Holidays, sales, new product and feature releases can bring a giant surge in call volume. Partnering with an agile outsourcing partner and deploying a flexible staffing model, like at-home customer care associates, will ensure you can scale up and down as required and consistently maintain high service levels throughout the entire year.

1/3 of the cost with increased satisfaction

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Empowered employees deliver memorable experiences

We empower our front-line staff to make recommendations on how to solve customer pain points and improve the customer journey using their deep domain expertise and insights. Our employees are extension of your brand, becoming brand ambassadors that help build long-lasting customer relationships.

20% higher eNPS results with our AI-powered training solution

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How to serve 5 top customer
intents for telecom

STRATEGY GUIDE

Answer the call for better CX:
Know what customers want

To deliver seamless customer experience (CX), brands need to know why customers seek out support in the first place. When your CX strategy is centered around intents, you can proactively and cost-effectively meet customers’ needs while growing revenue. In this strategy guide, learn telecom’s top 5 intents, the best channels to serve each intent, and how the right strategy can improve sales and CX.

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