Digital
Transformation
Highly scalable cloud customer and employee experience technology.
Digital
Transformation
Highly scalable cloud customer and employee experience technology.
Meet your customers where they are
In the highly competitive communications and media industry, one poor experience can lead to a customer switching brands. Communications and media brands need to go above and beyond to deliver superior CX. Our Digital Transformation solutions proactively meet your customers in their preferred channels and digitally enable associates to meet customer demands and grow brand loyalty.
Deliver digital CX
Today’s communications and media customers expect great service at every touchpoint and are quick to switch providers if they don’t get it. Offer customer self-service, turn on the channels your customers prefer and deliver personalized experiences with our digital transformation solutions.
2X telecom conversions with digital sales strategy
READ THE CASE STUDYLower cost to serve
Like most industries, communications and media brands are looking for new ways to cut costs and do more with less. Our digital transformation solutions help you reduce your total cost of ownership and deflect customers to digital, more cost-effective channels.
89% CSAT for messaging support and 4x more sessions handled concurrently
READ THE CASE STUDYFind your best fit
Don’t settle for a ‘one size fits all’ approach to customer and employee experience. We partner with 50+ technology providers so we can build the right tech stack to meet your unique needs and exceed your business goals.
Up to 85% time and cost savings thanks to 200 customer-related automated processes
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Answer the call for better CX: Know what customers want
To deliver seamless customer experience (CX), brands need to know why customers seek out support in the first place. When your CX strategy is centered around intents, you can proactively and cost-effectively meet customers’ needs while growing revenue. In this strategy guide, learn telecom’s top 5 intents, the best channels to serve each intent, and how the right strategy can improve sales and CX.
Read the strategy guideMore insights from TTEC
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Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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AI-powered insights, expert training drive sales surge in 2 weeks
TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
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Unwavering support in a fast-evolving industry
For 25 years and counting, TTEC stands by telecommunications company at every step
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Fueling sales growth in a dynamic industry through collaboration
For more than 20 years, TTEC has helped this telecommunications company grow
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A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
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Specialized support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
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Workforce optimization model cuts costs estimated $9.5M annually
Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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4 ways to humanize collections efforts without sacrificing results
Easy, empathetic experiences benefit customers and your company
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
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AI/CX value chain analysis: Bank loans
Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
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CX Optimized
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
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wait times and great CX. Is your brand ready to answer the call?