Expert B2B collections approach recovers €5M in 90 days

A humanised collections strategy delivered fast results

A Smarter Approach Leads to Happier Customers

Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score

Eliminating Friction for Superior UX

A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.

Consistency Drives Efficiencies

A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.

Proactive Agents Using AI Save the Day with a 95% CSAT

Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.

Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales

The company significantly increased client revenue at a critical time of year by analysing agent calls for insights.

Eliminating Major Pain Points in No Time

A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner.

Outsourced customer support helps gaming company take control of volume surge

TTEC associates made quick work of customer complaints and product replacements

Skilled tech support slashes hold times by 93%

Expert associates and the right CRM drive better, faster resolutions

Voice enhancement lifts NPS 9% at contact centre

AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Reimagined workflows, tools help cut video production time nearly 40%

A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us