February 25, 2025 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process.
February 25, 2025 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
February 25, 2025 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.
February 19, 2025 Case Study Financial Services and Insurance Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond
January 23, 2025 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
January 9, 2025 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs.
January 9, 2025 Case Study Automotive AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster
January 3, 2025 Case Study Financial Services and Insurance Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
December 20, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
December 20, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential
December 19, 2024 Case Study Retail and eCommerce Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
September 24, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
