February 25, 2025 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system.
February 19, 2025 Case Study Financial Services and Insurance Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond
January 23, 2025 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
January 9, 2025 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs.
January 9, 2025 Case Study Automotive AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster
January 3, 2025 Case Study Financial Services and Insurance Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
December 20, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
December 20, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential
December 19, 2024 Case Study Retail and eCommerce Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
September 24, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
September 4, 2024 Case Study Communications AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
July 18, 2024 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
