Building member engagement,
one caring interaction at a time.
Making it easy for your members to get the
best from their relationship with you
When it comes to managing healthcare, the details matter. Finding the right provider, scheduling treatments, ordering medications, navigating premiums and payments, it can get complicated. We get it. So do our specially trained front line team members. Our turnkey solution arms empathetic associates with the training, quality, and insight your members deserve every time they need help.
Insight driven associate journey
Getting it right every time starts with insight. With decades of experience supporting leading healthcare payers, we know what works. We use real time data analytics across the entire associate lifecycle to find, train, empower and celebrate the caring team members working on the front lines for you.
16% improvement in average handle time with powerful learning toolsREAD THE CASE STUDY
Quality beyond compliance
Privacy. Security. Basic compliance. All are table stakes. We use our quality tools to go way beyond standard operating procedures. Our analyst teams study outliers and trends to identify new ways to improve performance and increase efficiency. We take our responsibility representing your brand to heart and we use our quality tools to ensure that you and your members get the best.
97% call accuracy and 62% increase in sales conversion rateREAD THE CASE STUDY
A blended delivery model
Onshore, nearshore, offshore and at home, today you have endless delivery model choices. We work with you to create the right mix of talent, cost, and compliance to deliver a solution that provides the best member experience and outcomes for your business.
77% reduction in backlog and volume per hour 39% above targetREAD THE CASE STUDY
costs Overcome open enrollment's challenges
with CX best practices. Read now.
3 ways to make open enrollment
easier on your business
Companies must balance the desire to grow their member base quickly against the need to keep costs down — all while staying compliant and delivering seamless customer experiences along the way. In the modern healthcare landscape, the old ways of lowering cost per enrollment don't work anymore. It's time for companies to innovate. Read this strategy guide to learn 3 ways to make next open enrollment season your most successful and cost-effective one yet.Get the Strategy Guide