Healthcare Provider Services

Elevate patient care
with our provider services

As the healthcare landscape and patient expectations evolve quickly, providers must juggle a growing list of priorities. We can help by optimizing the key elements of seamless experiences and your organization's bottom-line needs.

Patient access and experience

Patient management and engagement

Revenue cycle management

Care management services

Provider experience and services

Doctor and an executive seated having a conversation

A prescription for better outcomes

Advanced tools
for providers

The right AI tools — and experts who know how to use them — are essential to harnessing the power of data and uncovering insights that can drive business decisions, improve patient care, and rein in costs.

AI-enhanced quality and insights: Turn your contact center into a strategic asset by listening to 100% of interactions and mining valuable patient experience insights.

Real-time language translation: Communicate easily with patients, no matter where they are located or what language they speak.

Predictive analytics: Leverage AI to predict and mitigate risk based on claim histories and patient data.

AI-enhanced training and knowledge solutions: Ensure advocates have the right training and give them easy access to the information they need when they need it.

Generative AI contact center solutions: Personalize patient interactions and reduce handle time with automated voice and chat solutions.

Drive results with our proven healthcare solutions

Improve patient satisfaction with quicker, easier, AI-enhanced interactions

Enhance communication with real-time accent softening and voice enhancement solutions

Grow member enrollment rates with advanced training and coaching tools for advocates

Reduce errors and improve regulatory compliance with AI-enhanced documentation and reporting tools

Improve patient outcomes and care quality through predictive analytics

Grow satisfaction among providers and staff by reducing administrative burdens

TRENDING CX SUCCESSES

Expert, offshore talent and revamped curriculum improves quality

A streamlined curriculum and new-hire training that featured our AI-enhanced RealSkill helped GE Healthcare achieve a 93% quality score and 0.03% error rate.

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Back-office support from India exceeds quality targets

Uncovering efficiencies and streamlining workflows led us to reduce a healthcare service provider’s backlog by 77%, yielding $710,000 in savings.

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Healthcare firm eliminates inefficiency for superior CX and savings

An overhaul of key areas like reporting, data analytics, and organizational design helped a home infusion organization turn around an underperforming business unit and save $2.4 million.

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Don't take our word for it,
listen to our clients

“Words can’t accurately convey the ‘wow’ moment upon seeing AI bots in action. I was blown away by the bot speaking back.”

Senior manager, Medicare telesales

“This is great work and I appreciate the continued innovative thinking by TTEC Team!”

Senior director

“TTEC has truly been a partner in supporting our work and their willingness to be flexible to determine our ultimate path forward with the partnership.”

National health plan carrier

“[TTEC’s learning program] gives us more confidence that our agents are knowledgeable and aligned."

Operations Manager

“Not only did you meet our expectations, but you exceeded them in every way. Our service levels and NPS back that up.”

Senior Business Process Analyst, a major national healthcare payer