TIPS & TAKEAWAYS
3 ways HMEs blend tech and talent to lift CX
Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
Customers of home medical equipment suppliers expect a better experience than last year. They’re more educated about their choices in the market and will stay loyal — or defect — to companies that have invested in the entire customer journey.
If you’re looking to amp up the experience to ensure it’s streamlined and cost-effective, you can’t overlook the humanity component. Customers want to feel their best interests are taken into account at every touchpoint.
In this HME Tips & Takeaways, you’ll discover:
- AI’s power to develop efficient, caring associates
- Why it’s time to optimize your knowledgebase
- How automation saves time, money, and enhances CX