A value-based proactive business
model that delivers results
It’s busy out there. Every day, consumers are offered new ways to take care of their family’s health. Finding and enrolling members in this competitive environment requires a modern approach that is personalized, compelling and empathetic. Our market defining model enables our clients to stay relevant and outperform the disruptors.
A targeted talent strategy
Finding licensed associates to enroll new members during the open enrollment period can be a challenge. With decades of experience managing open enrollment ramps, we have proven strategies to quickly find the right people and speed up the licensing process through our college of insurance.
91% improved knowledge base leads to improved associate experienceREAD THE CASE STUDY
Ready. Set. Go. Onboarding and training the team for open enrollment can feel like a sprint. Healthcare payers have a limited time to complete enrollments and need a team ready to go out of the gate. With our comprehensive social knowledge-base and AI-enabled simulated training we prepare our teams fast and so they can deliver results immediately.
17% improvement in conversions YoY through innovative sales coachingREAD THE CASE STUDY
Digitally enabled and insight based
We use speech analytics to monitor in real time what is enabling enrollments and where we have gaps. Using a closed loop process, we identify best practices and share them across the program so our teams get smarter with every interaction.
1,300+ unique new SQLs powered by advanced analyticsREAD THE CASE STUDY
Reach for the CMS
The Centers for Medicare and Medicaid Services (CMS) is shining a spotlight on member and patient experience in the latest updates to its Five-Star Quality Rating System methodology. More than ever before, healthcare organizations have an imperative to put customers first and to empower them to make informed healthcare decisions. Read this strategy guide for proven customer experience (CX) tips and insights on how to not only improve the patient and member experience per the CMS Star ratings, but achieve a holistic member- and patient-centric experience.Read the Strategy Guide