Telesales for Healthcare

A value-based proactive business model that delivers results

It’s busy out there. Every day, consumers are offered new ways to take care of their family’s health. Finding and enrolling members in this competitive environment requires a modern healthcare telesales approach that is personalized, compelling and empathetic. Our market defining healthcare sales outsourcing model enables businesses to stay relevant, outperform the disruptors, recruit highly skilled sales reps, grow sales conversions, and improve the sales process.

A targeted talent strategy

Finding licensed associates to enroll new members during open enrollment can be a challenge when it comes to outsourcing sales in healthcare. With decades of experience managing open enrollment ramps, we have proven strategies to quickly find the right people and speed up the licensing process through our college of insurance.

91% improved knowledge base leads to improved associate experience

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AI-enabled learning

Ready. Set. Go. Onboarding and training the team for open enrollment can feel like a sprint. Healthcare payers have a limited time to complete enrollments and need a team ready to go out of the gate. With our comprehensive social knowledge-base and AI-enabled simulated training we prepare our teams fast and so they can deliver results immediately.

17% improvement in conversions YoY through innovative sales coaching

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Digitally enabled and insight based

We use speech analytics to monitor in real time what is enabling enrollments and where we have gaps, so healthcare sales outsourcing is optimized. Using a closed loop process, we identify best practices and share them across the program so our teams get smarter with every interaction.