Client Stories

Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs

Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform

Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching

AI-powered insights (and experts putting them to work) revolutionize quality

TTEC disrupts the market with innovative, next-gen digital approach

Contemporary site design, AI, and local talent lift CX, EX, and the future of a region

Help desk reduces AHT, dead air, and ambiguity for quicker resolution

Automation decreases associates’ login time by 61%

A streamlined process saves associates 10 minutes per day

Snapping up fans and sales with Facebook ads

Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%

Wireless sales see 45% lift to the tune of $1.5B

The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.

Offshore delivery model earns 95%+ quality scores

Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company

AI-powered insights, expert training drive sales surge in 2 weeks

TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT

High water mark for healthcare

When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion

Expert support and proactive solutions drive CX growth

TTEC’s strategy, people, and tools boost efficiency and lower costs