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Client Story
Retail and eCommerce
Back-office streamlining speeds up retailer’s hiring process
Annotation reduces process time from 7 minutes to 1
98% model accuracy through annotation
Government and Public Sector
Surge support: A public sector contact center goes live fast when disaster strikes
Gaming
Outsourced customer support helps gaming company take control of volume surge
Travel and Hospitality
Online travel platform helps more customers faster with 36% jump in productivity
Sports betting firm moves fast, wins big with skilled outsourced customer support
Payers
Robust CX strategy enables healthcare company to roadmap for growth
Flexible sales support generates 8x ROI during seasonal volume surge
Training makeover revives associate engagement and improves AHT
Policy annotation flags issues easier
Expert back-office support helps recover 40K+ defrauded accounts