June 10, 2025 Client Story Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization Retail and eCommerce
June 10, 2025 Client Story Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more Financial Services and Insurance
June 8, 2025 Client Story Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales Healthcare
May 21, 2025 Client Story Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX Healthcare
April 29, 2025 Client Story Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
April 14, 2025 Client Story Voice automation slashes cost per contact 50% AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents Healthcare
March 13, 2025 Client Story Customized coaching helps telecom giant transform care channels into revenue engines TTEC’s innovative service-to-sales strategy leads to sales surge Communications
March 13, 2025 Client Story Targeted outbound campaign turns abandoned carts into closed deals TTEC’s mix of insights and offshore associates turned missed opportunities into conversions Communications
February 18, 2025 Client Story Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand Financial Services and Insurance
February 18, 2025 Client Story Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX Financial Services and Insurance
February 11, 2025 Client Story Rapid Readiness Team mobilizes swiftly when disaster strikes With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need Public Sector and Government
February 11, 2025 Client Story More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer Healthcare
