October 3, 2024 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
September 27, 2024 Case Study Retail and eCommerce AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach
September 13, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
July 9, 2024 Case Study Communications Automation decreases associates’ login time by 61% A streamlined process saves associates 10 minutes per day
June 26, 2024 Case Study Retail and eCommerce Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
June 24, 2024 Case Study Communications Wireless sales see 45% lift to the tune of $1.5B The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
June 24, 2024 Case Study Financial Services and Insurance Offshore delivery model earns 95%+ quality scores Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company
June 21, 2024 Case Study Communications AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
June 21, 2024 Case Study Healthcare High water mark for healthcare When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
June 21, 2024 Case Study High Tech Expert support and proactive solutions drive CX growth TTEC’s strategy, people, and tools boost efficiency and lower costs
June 20, 2024 Case Study Media and Entertainment Proactive partnership levels up gaming brand's customer experience TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
