August 11, 2025 Client Story Fraud-fighting combination of AI + experts reduce chargebacks by 90% TTEC’s automated solution helped one restaurant chain take fraud off the table Retail and eCommerce
July 30, 2025 Client Story Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT Financial Services and Insurance
July 29, 2025 Client Story Cirque du Soleil offers ringside seat to superior customer experience with Remote CX The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction Media and Entertainment
July 22, 2025 Client Story DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
June 25, 2025 Client Story Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 10, 2025 Client Story Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system Healthcare
June 10, 2025 Client Story Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization Retail and eCommerce
June 10, 2025 Client Story Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more Financial Services and Insurance
June 8, 2025 Client Story Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales Healthcare
May 21, 2025 Client Story Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX Healthcare
April 29, 2025 Client Story Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
April 14, 2025 Client Story Voice automation slashes cost per contact 50% AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents Healthcare
