December 18, 2025 Client Story Streamlined dealer support system slashes call volume 50% Centralized model scales to keep 100+ apps humming along while improving productivity and CX for auto brand Automotive
December 15, 2025 Client Story Learner-focused training puts engagement into overdrive, up 203% TTEC helped an automaker jumpstart learning with AI and gamification Automotive
November 26, 2025 Client Story Auto brand elevates connected services, optimizes CX Dual-channel strategy and a unified, expert team drive 537% rise in subscriptions Automotive
November 26, 2025 Client Story Rapid CX deployment: Supporting a hot vehicle launch gone viral Auto giant’s rebrand ignites consumer passion, accelerates sales Automotive
November 26, 2025 Client Story Telecom boosts NPS 23% with data-driven precision coaching Performance enablement platform empowers Philippines team to deliver better CX while improving productivity Communications
November 25, 2025 Client Story Operational improvements lift CX 17%, cut AHT 36% for finserv Simplified workflows, smarter processes reduce complexity, accelerate resolutions, and boost empathy scores to 98% Financial Services and Insurance
November 24, 2025 Client Story Reengineering EV returns unlocks 50-point NPS gain and major cost reductions Integrated, in-house model built for scale delivers 88% cost savings, smarter path to resolution Automotive
November 18, 2025 Client Story Concierage-level engagement builds trust, lifts NPS for auto brand Scaling proactive outreach across recalls, roadside, and vehicle health events enhances customer confidence Automotive
November 18, 2025 Client Story Luxury retailer turns insights, customized training into a revenue powerhouse TTEC Service to Sales solution helped give the contact center a revenue glow-up Retail and eCommerce
November 9, 2025 Client Story Healthcare payer bumps NPS 17% with data-driven, precision coaching AI-enhanced performance enablement platform helps South Africa team exceed goals on helpfulness KPIs Healthcare
October 26, 2025 Client Story Innovative insurer speeds conversions with TTEC Perform Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates Property and Casualty Insurance
October 7, 2025 Client Story From fleet to frontline: Driving direct sales for a global rental brand Turning inventory into income — A high-touch CX strategy that shifted gears on used vehicle sales Automotive
