Streamline and improve
Government agencies spend billions of dollars a year on routine office administration and outdated processes. Leveraging AI and automation technology enables you to streamline and simplify processes, saving time and reducing costs. This allows government employees to focus on delivering exceptional customer engagement, rather than mundane back-office tasks.
A workforce that never sleeps
Robotic process automation (RPA) can be applied to a plethora of government services from application processing and data entry to public sentiment analysis. It frees up employees to focus on more worthwhile tasks like improving customer experience, driving results, and reducing turnaround time. RDA offers the ability to complete processes and requests around the clock and eliminate human error.
200+ processes automated and time and cost savings of up to 85%READ THE CASE STUDY
Save time in real-time
Respect your customers time by deploying robotic desktop automation (RDA) to employees' desktops. RDA helps employees work faster and more efficiently by simplifying and automating business processes and transactions directly on their desktop. This makes it easier for employees to go through information and resolve issues in the moment with each customer.
80% time savings in the sales processesREAD THE CASE STUDY
Make self-service more human
Today’s tech savvy customers prefer self-service over calling into a government agency. Give your customers the ability to interact on their own terms and in their own time. Our intelligent virtual assistant listens for keywords and tone, knows common questions and answers, retains learned information and collects feedback for continuous improvement. It understands sentiment, in all required languages and across all use cases.
86% reduction in basic inquiries handled by associatesREAD THE CASE STUDY
4 real-world AI applications for transportation
For leaders in the transportation and tolling sector, the array of AI-powered solutions on the market can be mind-boggling. However, there are specific AI deployments that make sense today because they’ve proven to drive results. In this strategy guide, discover how AI-powered training lifts CSAT, intelligent routing cuts costs, enhanced CX cements trust, and cloud future-proofs your businessGet the guide