Interview: Rethinking empathy and AI in the contact center
JB Bednar podcast interview with Voice AI
Yes, AI can deliver some levels of empathy, especially for younger users. Consumers are increasingly using AI as a trusted resource to provide both functional emotional support.
So what does that mean for the contact center? Listen to TTEC's JB Bednar on the Voice AI podcast discuss how to apply empathy at different levels for different customers, and how AI can fill in some customer experience gaps to meet customer needs. Recorded live at the Customer Contact Week Expo, June 2025.
Learn more: