June 8, 2025 Case Study Healthcare Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
June 5, 2025 Blog Financial Services and Insurance How insurance firms can keep customers close in tumultuous times
June 4, 2025 Blog Retail and eCommerce Put CX in your cart: Why outsourcing is a smart buy for retailers
May 28, 2025 Blog Financial Services and Insurance Fast. Forward. How banks, finserv can thrive during the Big Uneasy
May 21, 2025 Case Study Healthcare Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
May 21, 2025 Blog Automotive Navigating uncertainty: Why automotive brands must amplify customer care
May 2, 2025 Strategy Guide 5 tips to ensure your contact center clicks Key elements to get your customer experience firing on all cylinders while containing costs
