About our Company

Philip Murphy

Vice President,
Asia Pacific Operations

Phil has over three decades of experience in the establishment and management of contact centres in Australia, Asia, and the UK, spanning both outsourcing and in-house operations across a broad range of industry sectors. Phil holds a Bachelor of Economics degree and is currently responsible for all APAC accounts contained within TTEC’s Australian, New Zealand and Philippines operations.

Phil is a certified scuba diving master.

Jedediah Marie De Jesus

Vice President,
Quality Assurance

Jedda’s teams are responsible for delivering quality assurance, insights, and managed services functions. She leads these multi-functional teams who build quality solutions for clients in need of compliance management and monitoring, customer insights, and performance analytics. Her team works with business leaders to identify improvement areas, friction points between clients and customers, and ultimately craft solutions relevant to customer loyalty, recovery, creating more positive customer experiences.

Donald Waskiewicz

Executive Director,
Operations

As an experienced executive in leading Global Fortune 500 clients, Don is an innovative, customer-centric, and is a digital revolutionist with passion for transforming CX pathways. He has a proven record to lead step-change for any organisation across the travel, telecommunication, and finance industries. Being a front runner in leading world class service, Don is a positive disrupter who challenges client processes, internal procedures with against-the-grain thinking. With over two decades of US & international experience, he provides in-depth oversight of US, Asia, New Zealand & Australian operations and is known for “getting things done”!

Bheng Macatangay

Director,
Service Delivery Asia Pacific

Ana, or Bheng as her colleagues fondly call her, is a homegrown TTEC Philippines talent with 15 years of experience in the BPO industry supporting Asia Pacific clients in telecommunications, sales, retail, e-commerce, marketing, and travel industries. She oversees TTEC operations in Australia supporting three different programs in different service delivery centres. She has climbed the professional ladder and gained skills and experiences in different verticals of the BPO industry involving operations management, systems and process compliance, and learning and development.

Bheng enjoys travelling with friends and family. Singing is her passion and the secret of her energy!

Martin Bell

Executive Director,
Account Management

With over 25 years’ industry experience, Martin started as a customer service representative and progressed to roles in business improvement, operations, and knowledge management. He has experience gained in Australia, Asia Pacific, and EMEA regions in manufacturing, telecommunications, insurance, and travel sectors. Martin is now the voice of clients within TTEC, partnering with them to ensure success.

Martin loves high speed trains.

Nicholas Hopkins

Director,
Digital Sales

Nick is a highly experienced Sales Professional with key skills in improving under-performing products, channels, and markets. He is an expert in machine learning software, with extensive knowledge of the AI landscape. Nick currently works with numerous large enterprises to determine their strategy and to solution for their AI knowledge and training tools and engagement tools including chatbots, virtual assistants, contact centre solutions. Nick’s strengths also lie in communication, strategy, and proposition development, and have extensive insights in marketing and go-to-market activity.

Nick is a cat-loving sports fanatic.

Mary Jean Serrano

Head of Marketing,
Asia Pacific

Jean’s background is in education and training, communications, sales, and marketing. Jean manages the overall marketing strategy for the region in support of business goals and objectives. With over ten years of experience in the contact centre industry, she advocates solving important problems and creating meaningful experience for customers. Graduating Magna Cum Laude from the University of the Philippines, she values integrity, hard work, creativity, and spirituality.

Jean’s first profession was being a preschool teacher, and until now loves to read and sing songs with children.