About our Company
We design, implement, and deliver transformative customer experiences.
About our Company
We design, implement,
and deliver transformative
customer experiences.
The power of big.
The agility of small
For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.
We are your onshore,
nearshore,
and offshore
CX partner
25+ yrs
servicing Australian &
New Zealand Customers
26,300+
employees in APAC
2M+
interactions weekly
with Australian &
New Zealand customers
+81
client NPS
Sydney (x2)
Gosford
Melbourne
Learn more about our
Australia centres >>
Novaliches, Quezon City
Araneta, Quezon City
Mandaluyong City
Pasay City (x3)
Eastwood City
Cainta, Rizal City
Ayala Career Hub
Pioneer Career Hub
Dumaguete City
Bacolod City
Makati City
Iloilo City
Lipa City
Santa Rosa
Cebu City
Pampanga
Learn more about our
Phillipines centres >>
Ahmedabad, Gujrat
Hyderabad, Telangana
Learn more about our
India centres >>
Across Australia, New Zealand, India & Philippines
Customer obsessed.
Digitally empowered.
Outcome focused.
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact centre technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's 58,000+ employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Learn more about our company values, our Environmental, Social, and Governance ("ESG"), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
For almost 40 years, our business has been helping companies make their customers happy.
1982
TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.
1986
First Operation Opened
1995
Expands Operation to Meet Growing Demand
1996
IPO Complete
Global Operations Begin
Opens Contact Centre in Sydney, Australia
1997
Opens Contact Centre in Melbourne, Australia
1998
Global Footprint Expands to Scotland, Canada, Argentina, Brazil
2001
Pioneers Contact Centres in the Philippines
Centralised Global Infrastructure
2006
Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance
2009
Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)
2010
Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group
Expands Global footprint to the Middle East
Expands Multichannel Communication Capabilities with Acquisition of eLoyalty
2012
Data Analytics Growth with Acquisition of iKnowtion
Acquires business process expertise with acquisition of Guidon
SalesforceTM Service CloudTM Gold Partner
2013
Digital Marketing Expands with Acquisition of WebMetro
Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG
2014
Strengthens European Presence with operations in Sofia, Bulgaria
Increases Consulting Scope and Reach with Acquisition of rogenSi
Launches Humanify Cloud-Based Omnichannel Communications Platform
Industry leadership recognised by Gartner and Forrester
2015
Positioned by Everest Group as a leader in its CCO Peak MatrixTM Assessment
Recognised by Cisco as its Cloud Contact Center Partner of the Year
Wins seven 2015 Stevie Awards
2016
Celebrates 20th anniversary on NASDAQ
Wins nine 2016 Stevie Awards
Expands in Canada with Atelka acquisition
2017
Healthcare member services expands with acquisition of Connextions
Leader in Gartner'sMagic Quadrant for Customer Management Contact Center BPO, Worldwide
Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif
2018
TeleTech announces its new name, TTEC
Recognised by Everest Group as a Leader in the Contact Center Outsourcing PEAK MatrixTM
Wins Nine 2018 Stevie® Awards for Sales
2019
Recognized as a Kincentric Best Employer for the Second Consecutive Year in the Philippines
TTEC Achieves FedRAMP Ready Status and has been Prioritised to Work with the Joint Authorization Board
Announces Acquisition of FCR
Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
2020
Wins Asia-Pacific GRAND Stevie Award For CultureCX Innovation
TTEC Achieves FedRAMP JAB Authorised Status
Announces Acquisition of Serendebyte
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories
Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations
Signs Agreement to Acquire VoiceFoundry
TTEC's AI-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework
2021
Named #2 on FlexJobs' 'Top 100 Company to Watch for Remote Jobs
Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work
Named by Forbes Magazine as One of America's Best Large Employers of 2021
Awarded with Five Stevie® Awards for Sales and Customer Service
Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT
Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions
Strategy
Guide
