About Us
Design. Build.
Operate. Captivate.
We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients, and TTEC Engage, our delivery centre of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
CX Consulting & Technology
Blending strategic consulting services and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.
CX Strategy & Optimisation
We design CX and digital strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees.
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Omnichannel Orchestration
Deliver frictionless technology experiences for employees and customers across every channel and realize the true value and benefits of omnichannel through orchestration, not just technology.
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AI / Bots
Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels.
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Cloud Contact Centre Platform
Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact centre experiences, in the cloud and on-premise.
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Learning & Performance
Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning & Knowledge solutions help create brand advocates for your brand.
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CX Analytics & Insights
Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training.
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Contact Centre Services
Providing contact centre associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content.
Customer Care
Contact centre associates, training, and operations that provide excellence at every touchpoint, delivered onshore, nearshore, offshore, or via @home workforce.
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Demand & Acquisition
Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value.
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Fraud Prevention and Detection
Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.
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Back Office Support
>We manage and optimize business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.
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Agility
Disruptive brands want innovative ways to serve their customers. Our Agility solutions provide highly trained and engaged associates and strong technological and operational infrastructure, deployed in a flexible, agile model.
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