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About Us

We design, implement, and deliver transformative customer experiences

For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery centre of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values, our Environmental, Social, and Governance ("ESG"), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

 

 
 
 

38 Years of Innovation in Customer Experience

 

1982

TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

1986

First Operation Opened

1995

Expands Operation to Meet Growing Demand

1996

IPO Complete

Global Operations Begin

Pioneers contact centers in the Philippines

1998

Global Footprint Expands to Scotland, Canada, Argentina, Brazil

2001-2005

Centralized Global Infrastructure

2006-2008

Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance

2009

Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)

2010

Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group

Expands Global footprint to the Middle East

Expands Multichannel Communication Capabilities with Acquisition of eLoyalty

2012

Data Analytics Growth with Acquisition of iKnowtion

Acquires business process expertise with acquisition of Guidon

SalesforceTM Service CloudTM Gold Partner

2013

Digital Marketing Expands with Acquisition of WebMetro

Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

2014

Strengthens European Presence with operations in Sofia, Bulgaria

Increases Consulting Scope and Reach with Acquisition of rogenSi

Launches Humanify Cloud-Based Omnichannel Communications Platform

Industry leadership recognized by Gartner and Forrester

2015

Positioned by Everest Group as a leader in its CCO Peak MatrixTM Assessment

Recognized by Cisco as its Cloud Contact Center Partner of the Year

Wins seven 2015 Stevie Awards

2016

Celebrates 20th anniversary on NASDAQ

Wins nine 2016 Stevie Awards

Expands in Canada with Atelka acquisition

2017

Healthcare member services expands with acquisition of Connextions

Leader in Gartner'sMagic Quadrant for Customer Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif

2018

TeleTech announces its new name, TTEC

Recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK MatrixTM

Wins Nine 2018 Stevie® Awards for Sales

2019

TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board

TTEC Announces Acquisition of FCR

Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

2020

TTEC Achieves FedRAMP JAB Authorized Status

TTEC Announces Acquisition of Serendebyte

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center

TTEC Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories

TTEC Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations

TTEC Signs Agreement to Acquire VoiceFoundry

TTEC's AI-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award

 
 
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