About our Company
We design, implement, and deliver transformative customer experiences.
About our Company
We design, implement,
and deliver transformative
The power of big.
The agility of small
For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.
We are your onshore,
servicing Australian &
New Zealand Customers
employees in APAC
with Australian &
New Zealand customers
Novaliches, Quezon City
Araneta, Quezon City
Pasay City (x3)
Cainta, Rizal City
Ayala Career Hub
Pioneer Career Hub
Across Australia, New Zealand, India & Philippines
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact centre technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's 58,000+ employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Learn more about our company values, our Environmental, Social, and Governance ("ESG"), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
Meet the TTEC APAC Team
Service Delivery Team
Vice President,Asia Pacific Operations
Director,Service Delivery Asia Pacific
For almost 40 years, our business has been helping companies make their customers happy.
TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.
First Operation Opened
Expands Operation to Meet Growing Demand
Global Operations Begin
Opens Contact Centre in Sydney, Australia
Opens Contact Centre in Melbourne, Australia
Global Footprint Expands to Scotland, Canada, Argentina, Brazil
Pioneers Contact Centres in the Philippines
Centralised Global Infrastructure
Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance
Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)
Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group
Expands Global footprint to the Middle East
Expands Multichannel Communication Capabilities with Acquisition of eLoyalty
Data Analytics Growth with Acquisition of iKnowtion
Acquires business process expertise with acquisition of Guidon
SalesforceTM Service CloudTM Gold Partner
Digital Marketing Expands with Acquisition of WebMetro
Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG
Strengthens European Presence with operations in Sofia, Bulgaria
Increases Consulting Scope and Reach with Acquisition of rogenSi
Launches Humanify Cloud-Based Omnichannel Communications Platform
Industry leadership recognised by Gartner and Forrester
Positioned by Everest Group as a leader in its CCO Peak MatrixTM Assessment
Recognised by Cisco as its Cloud Contact Center Partner of the Year
Wins seven 2015 Stevie Awards
Celebrates 20th anniversary on NASDAQ
Wins nine 2016 Stevie Awards
Expands in Canada with Atelka acquisition
Healthcare member services expands with acquisition of Connextions
Leader in Gartner'sMagic Quadrant for Customer Management Contact Center BPO, Worldwide
Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif
TeleTech announces its new name, TTEC
Recognised by Everest Group as a Leader in the Contact Center Outsourcing PEAK MatrixTM
Wins Nine 2018 Stevie® Awards for Sales
Recognized as a Kincentric Best Employer for the Second Consecutive Year in the Philippines
TTEC Achieves FedRAMP Ready Status and has been Prioritised to Work with the Joint Authorization Board
Announces Acquisition of FCR
Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
Wins Asia-Pacific GRAND Stevie Award For CultureCX Innovation
TTEC Achieves FedRAMP JAB Authorised Status
Announces Acquisition of Serendebyte
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories
Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations
Signs Agreement to Acquire VoiceFoundry
TTEC's AI-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework
Named #2 on FlexJobs' 'Top 100 Company to Watch for Remote Jobs
Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work
Named by Forbes Magazine as One of America's Best Large Employers of 2021
Awarded with Five Stevie® Awards for Sales and Customer Service
Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT
Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions
Vice President,Asia Pacific Operations
Phil has over three decades of experience in the establishment and management of contact centres in Australia, Asia, and the UK, spanning both outsourcing and in-house operations across a broad range of industry sectors. Phil holds a Bachelor of Economics degree and is currently responsible for all APAC accounts contained within TTEC’s Australian, New Zealand and Philippines operations.
Phil is a certified scuba diving master.
Vice President,Operations – CultureCX
Veronica “Rain” Abueg is Vice President of Operations – CultureCX at TTEC. In this role, she leads cultural and business transformation initiatives and change management strategies across the global enterprise. She also provides oversight over the site leadership in the different regions that TTEC operates. Rain has been with the BPO industry for over 15 years, performing regional and global roles. She has led Operations teams servicing customers in Australia, New Zealand, and Southeast Asia in various sectors including hospitality, retail, travel, and logistics. Prior to her operational role, she provided oversight for TTEC’s global leadership development, managing teams across the Philippines, North America, and Europe. Her extensive experience also includes organisational development, human resource management, and consulting.
Rain likes dabbling in watercolour.
Jedediah Marie De Jesus
Vice President,Quality Assurance
Jedda’s teams are responsible for delivering quality assurance, insights, and managed services functions. She leads these multi-functional teams who build quality solutions for clients in need of compliance management and monitoring, customer insights, and performance analytics. Her team works with business leaders to identify improvement areas, friction points between clients and customers, and ultimately craft solutions relevant to customer loyalty, recovery, creating more positive customer experiences.
As an experienced executive in leading Global Fortune 500 clients, Don is an innovative, customer-centric, and is a digital revolutionist with passion for transforming CX pathways. He has a proven record to lead step-change for any organisation across the travel, telecommunication, and finance industries. Being a front runner in leading world class service, Don is a positive disrupter who challenges client processes, internal procedures with against-the-grain thinking. With over two decades of US & international experience, he provides in-depth oversight of US, Asia, New Zealand & Australian operations and is known for “getting things done”!
Martin started his career with TTEC over a decade ago. He is a leader with strong delivery record on significant high value change programmes through the deployment of leading-edge methodologies in transformation, strategy, analytics, operational management in multiple sites of the business. Martin’s areas of expertise include, customer experience movement, planning, cost reduction, productivity, business process re-engineering, customer journey mapping, business transformation, programme and change management that led to create a successful and profitable BPO sector within the company’s organisation. He has wide ranging experience within the financial services, telecommunications, FMCG, defence, manufacturing, and engineering sector specifically within the consulting and BPO space and has worked extensively across Europe, APAC, and North America.
Martin is Six Sigma certified and holds a Bachelor of Economics Degree.
Director,Service Delivery Asia Pacific
Ana, or Bheng as her colleagues fondly call her, is a homegrown TTEC Philippines talent with 15 years of experience in the BPO industry supporting Asia Pacific clients in telecommunications, sales, retail, e-commerce, marketing, and travel industries. She oversees TTEC operations in Australia supporting three different programs in different service delivery centres. She has climbed the professional ladder and gained skills and experiences in different verticals of the BPO industry involving operations management, systems and process compliance, and learning and development.
Bheng enjoys travelling with friends and family. Singing is her passion and the secret of her energy!
Regional Vice President,Asia Pacific
Located in Sydney, Ryan leads our Australian client partnership team. With over 15 years of client management experience across North America and Asia Pacific, Ryan has an unrivalled passion for exceeding client expectations with one core and recurring objective - customer-obsessed client advocacy - delighting our clients, their customers, and improving operational KPIs at the lowest overall costs to serve.
Today, Ryan supports TTEC’s Australian & New Zealand clients across the energy, retail/eCommerce, travel/hospitality, financial services, hypergrowth/start-up, SMB, logistics, and communications & media industries. Ryan holds a Bachelor of Commerce degree in management, marketing & international business.
Ryan is an armchair sports enthusiast and a keen golfer.
Vice President and Client Partner,Asia Pacific
As a technology enthusiast and Vice President for TTEC Asia Pacific, I am on the front-lines of the tech revolution and would not want to be anywhere else. I thoroughly enjoy educating colleagues and clients about how technology can significantly improve business outcomes. In the end, I feel as if I am an active part of a historic movement.
I am also passionate about working across diverse global teams to accomplish goals. I have been fortunate to work with employees and clients from countries such as India, United Kingdom, Australia, Philippines and Hong Kong. Each location has its own customs, beliefs and practices – and I enjoy immersing myself in these vastly different cultures. Being an active participant in diverse cultures enables me to effectively lead global teams, relate to clients and build targeted strategies.
Executive Director,Account Management
With over 25 years’ industry experience, Martin started as a customer service representative and progressed to roles in business improvement, operations, and knowledge management. He has experience gained in Australia, Asia Pacific, and EMEA regions in manufacturing, telecommunications, insurance, and travel sectors. Martin is now the voice of clients within TTEC, partnering with them to ensure success.
Martin loves high speed trains.
Nick is a highly experienced Sales Professional with key skills in improving under-performing products, channels, and markets. He is an expert in machine learning software, with extensive knowledge of the AI landscape. Nick currently works with numerous large enterprises to determine their strategy and to solution for their AI knowledge and training tools and engagement tools including chatbots, virtual assistants, contact centre solutions. Nick’s strengths also lie in communication, strategy, and proposition development, and have extensive insights in marketing and go-to-market activity.
Nick is a cat-loving sports fanatic.
Mary Jean Serrano
Head of Marketing,Asia Pacific
Jean’s background is in education and training, communications, sales, and marketing. Jean manages the overall marketing strategy for the region in support of business goals and objectives. With over ten years of experience in the contact centre industry, she advocates solving important problems and creating meaningful experience for customers. Graduating Magna Cum Laude from the University of the Philippines, she values integrity, hard work, creativity, and spirituality.
Jean’s first profession was being a preschool teacher, and until now loves to read and sing songs with children.