Traditional CX won't keep
you in the game
Gamers don’t want to stop gaming and seek help from customer support when they have an issue. It can be the difference between keeping and losing a player. It's imperative that gaming brands are incorporating CX into their player experience. At TTEC, we have mastered the right level of CX in order to keep gamers gaming. We offer 24/7 support via multiple channels to ensure personalized assistance and fast response times. We are experienced gaming enthusiasts who understand the nuances of the industry and cater to the unique needs of gamers.
CX solutions
built for the gaming industry
Customer care outsourcing
Let gamers get back to gaming. 24/7 support via multiple channels ensuring gamers can reach us fast.
LEARN MORETechnical support
Prioritize player satisfaction and increase revenue growth with 24/7 technical support.
LEARN MORETrust & Safety
Cultivate player trust by implementing effective fraud prevention measures.
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Outsourced customer support helps gaming company take control of volume surge
TTEC associates made quick work of customer complaints and product replacements.
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A hands-on approach to global customer care delivers a 17% increase in NPS and 56% jump in FCR
Customer care keeps up with product innovations to serve customers better.
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Gaming CX Optimized:
The real end gamer
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
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level gaming CX?