Media and Entertainment

Understand customers better, meet their needs faster

Consumers love their gaming, streaming, viewing, and gambling – and they want those experiences to be quick and seamless. When problems, glitches, or questions arise, brands need to get customers back to the fun fast with top-notch support and cutting-edge technology.

The right customer experience (CX) strategy is essential to providing quick resolutions, reducing effort, driving growth, and cutting costs.

Where we play:

Gaming

Online Gambling

Sports Betting

Streaming

Theatre Experiences

Next-level CX support that understands your customers

Our trained and experienced support associates are die-hard media and entertainment buffs who understand the frustrations of tech issues when you’re about to get into it. Want personalized, frictionless experiences? We’ve got you covered.

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Customer Care
Outsourcing

Multichannel, 24/7 support; self-service; and integrated systems ensure customers can resolve issues anytime they want.

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Technical support & always-on care

Prioritize user satisfaction and increase revenue growth with 24/7 technical support.

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Improved trust and safety

Our proven solutions, including intelligent fraud automation, ensure your platform stays a secure and safe space where customers can play and interact with confidence.

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Stage and crowd at a customer experience event

Who cares about empathy
in the contact center?

Empathy is important in the contact center, but do customers really care? Liz Glagowski recently sat down with TTEC's JB Bednar to discuss if empathy is overrated for CX.

Listen to the podcast

Trending CX Successes

Crack the root cause code to boost resolution rates

Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.

Case Study

A Sports Betting Firm Makes Fast, Wins Big With Skilled Outsourced Customer Support

650+ expert advisors launched nearshore providing digital support across multiple lines of business with one of the lowest attrition rates at TTEC and a 3x increase in back-office productivity.

Case Study

A hands-on approach delivers world-class, global customer care

A global team of highly trained associates, based in six countries and providing coverage in 21 languages, and retooled training led to a 56% jump in first call resolution.

Don't take our word for it.

We are an award-winning customer experience company.

View our awards and recognition