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Services

  • Woman at work holding tablet
    June 21, 2022 Service

    Back Office Support

    A high-functioning back office is fundamental to great CX. We help you eliminate the stress so you can focus on what your brand does best.

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  • Graphic of a fingerprint on a security device
    June 21, 2022 Service

    Cloud Security and Management

    Keep your contact center secure and connected and protect your customers, employees, and entire organization.

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  • Man working on his laptop in his home office
    June 21, 2022 Service

    Contact Center as a Service

    The sky is the limit with our cloud technology that transforms CX.

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  • Woman in meeting room smiling at camera
    June 21, 2022 Service

    Contact Center Operations

    The people, processes, and platforms to optimize your contact center.

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  • Woman looking down at her phone
    September 16, 2022 Service

    Conversational Messaging

    Engage your customers anytime, anywhere, and deliver hyperpersonalized communications at scale.

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  • Graphic with hexagon pattern
    June 21, 2022 Service

    CRM and Systems Integration

    It's all about (customer) relationships. Integrate and connect everything you know about your customers.

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  • Woman sitting on artistic bench that is built into the wall
    June 21, 2022 Service

    Customer Acquisition as a Service

    Your ideal customers are out there. Find more customers before the competition does.

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  • Contact center worker smiling while working
    June 21, 2022 Service

    Customer Care Outsourcing

    The facilities, people, processes, and technologies to build value across every interaction.

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  • Woman standing on bridge over water
    August 15, 2023 Service

    Customer Intent

    Deliver preemptive and proactive interactions with intelligent journey analytics. Understand customers' intentions and anticipate their behavior.

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  • Smiling woman wearing headphones plugged into her phone
    June 21, 2022 Service

    Customer Journey Mapping

    Walk a mile in your customers' shoes and know your target audiences better than the competition.

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  • Two woman sitting by a river laughing at what's on their phone screen
    June 21, 2022 Service

    Customer Retention and Loyalty

    Leverage technology, analytics, and specially-trained sales associates to help brands drive new revenue and keep customers happy.

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  • Customer Experience Strategy and Design
    June 21, 2022 Service

    CX Strategy and Design

    Design the experiences your customers want to save time, solve problems, and provide a great customer experience.

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  • Colorful graphic of 3d waves
    August 15, 2023 Service

    Data and AI Operations

    Data Annotation and AI Operations to improve the speed and quality of data labelling and enrichment processes so you can achieve greater returns on your AI investments.

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  • Post-it notes on a monitor in the shape of a smiley face
    May 23, 2024 Service

    Flex EX

    Our FlexEX approach is an agile workplace strategy that meets the needs and preferences of today's workforce.

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  • Colorful graphic made of 3d cubes
    June 21, 2022 Service

    Intelligent Automation

    Eliminate friction and create value for your customers and employees.

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  • Woman working inside a data center
    June 10, 2024 Service

    Intelligent Fraud Automation

    Proven AI-enhanced solutions that reduce risk and drive growth

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  • Man working on his laptop in his home office
    March 28, 2023 Service

    Learning and Knowledge

    Transform the way your employees learn. Our award-winning solutions empower your employees to deliver amazing CX.

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  • Group of people sitting in a waiting room
    April 4, 2024 Service

    New-hire training and onboarding

    Tools and strategies to acclimate and train sales talent quickly

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  • Woman sitting on bench using her phone with earphones
    August 15, 2023 Service

    Proactive Outreach

    Proactively engage customers with outbound services to improve relationships and your bottom line.

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  • Woman at her desk wearing a headset
    May 23, 2024 Service

    Proactive Solutions

    Reduce cost and improve customer experience with recommendations from your front line employees

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  • Woman smiling while looking into camera during online meeting
    June 21, 2022 Service

    Process Automation (RPA and RDA)

    Focus on more meaningful work by using AI solutions to eliminate time-consuming manual tasks.

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  • Person chatting on their phone with a sales associate
    March 14, 2023 Service

    Sales Chat

    Boost revenue and grow customer engagement with digital’s fastest-growing channel.

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  • Group of employees standing next to a white board
    April 3, 2024 Service

    Sales drivers for the TTEC Sales accelerator playbook

    Proven ways to motivate sellers and grow revenue on a daily basis

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  • Man standing on mountain at dusk
    June 21, 2022 Service

    Self-service, chatbots, and IVAs

    Seamless 24/7 support with no wait times delivered by intelligent virtual assistants.

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  • Associate speaking to custom through headset
    May 17, 2024 Service

    Service to Sales

    Turn service conversations into sales opportunities by delivering relevant offers at the right moment.

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  • Man wearing headphones and looking left at his phone
    June 21, 2022 Service

    Speech and Predictive Analytics

    Amplify the power of listening and gain insights into customer expectations, preferences, and pain points.

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  • Woman looking frustrated while on her laptop
    June 21, 2022 Service

    Tech Support as a Service

    The end to technical difficulties. Deliver expert,    empathetic tech support customers crave.

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  • Man working on a laptop in a data center
    July 9, 2024 Service

    Technology Support

    Ensure successful implementation and ROI for your technology investments.

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  • masthead-ai-enabled-services-translation_mobile
    May 17, 2024 Service

    Translation and Communication Enhancements

    Eliminate communication barriers with our AI-enhanced platform and services

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  • Call center associates dressed as super heroes
    May 17, 2024 Service Hypergrowth and Startups

    TTEC Agility

    Meet the CX Crusaders: The superheroes battling the dark forces of bad CX

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  • Digital pattern
    May 17, 2024 Service

    TTEC Digital

    The CX expertise and technology you need to deliver seamless customer and associate experiences

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  • Woman on her phone walking across a sidewalk
    May 23, 2024 Service

    Voice Channel Assessment

    Get voice and digital working in harmony with our voice channel assessment

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  • Man walking along a beach smiling at the camera
    June 21, 2022 Service

    Voice of the Customer

    Amplify the power of listening and gain insights into customer expectations, preferences, and pain points.

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  • A home office desk with computer and coffee cup on it
    May 23, 2024 Service

    Work from Home

    Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model.

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  • Two women discussing what's on a computer screen
    June 21, 2022 Service

    Workforce Optimization (WFO) Solutions

    Work smarter, better, faster with WFO and WFM. Improve efficiency, productivity, and engagement.

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Industries

About Us

  • Generic masthead
    June 22, 2022 About Us

    Board of Directors

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  • Pattern of circles in a rainbow of colors
    June 22, 2022 About Us

    Diversity, Equity, and Inclusion

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  • Woman holding a sharpie marker in a conference room
    March 28, 2023 About Us

    Employee Experience (EX)

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  • ESG-related Policies
    June 13, 2024 About Us

    ESG-Related Policies

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  • Generic masthead
    June 22, 2022 About Us

    Executive Team

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  • Experience matters.
    May 17, 2024 About Us

    Experience Matters

    In a world where the competition is just a click away, the experience your customers have with your brand will demonstrate how important they are to you.

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  • TTEC 2023 Impact and Sustainability Report
    June 12, 2024 About Us

    Impact and Sustainability Report

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  • Impact Strategy background pattern
    May 10, 2024 About Us

    Impact Strategy

    Impact strategy is a truly differentiated approach that aims to make more meaningful impacts, with lasting outcomes, in the communities where customers and employees live.

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  • Group of people in a field jumping in celebration
    June 22, 2022 About Us

    Social Responsibility

    Our commitment to making a difference

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  • TTEC
    October 4, 2024 About Us

    Tax Strategy and Approach

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  • Two children holding a letter in front of a school
    June 22, 2022 About Us

    TTEC Foundation

    The TTEC Foundation is committed to effecting positive change in the communities where TTEC employees live and work.

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  • TTEC employees volunteering
    June 27, 2024 About Us

    TTEC is certified as a Great Place To Work®

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