Tax Strategy and Approach

The Company’s tax policy is to support the business by maintaining a sustainable effective tax rate, which includes controlling tax costs while also fulfilling tax responsibilities for paying tax in jurisdictions where we operate. The following will address tax planning as it relates to taxation, risk management and governance arrangements (including the level of risk in relation to UK taxation), and the overall business approach when dealing with tax authorities globally.

Tax Planning

The Company considers various tax consequences related to significant transactions before executing on them. The aim is to minimize potential tax risk and cost while achieving the targeted commercial result. We plan our business operations so that we can comply with all domestic and foreign tax obligations.

Risk Management & Governance

The Audit Committee monitors the Company’s tax risks and affairs through periodic reviews to ensure that risks are managed and controls are in place.

Commercial business and economic activities limit Company tax arrangements. The Company monitors operations in all relevant jurisdictions to determine any necessary changes that might be required due to tax rules and regulations, including transfer pricing guidelines.

The Company seeks to price intercompany transactions as if they were between related parties in compliance with the OECD Transfer Pricing Guidelines and relevant laws.

While there is always some level of risk on taxation, the Company takes a conservative approach to risk when dealing with tax authorities in all applicable jurisdictions. Examples of elements considered include complexity and frequent changes in tax law, differences in interpretation of tax law, and interaction of different tax laws that might impact one another.

Tax Authority Dealings

In dealings with all tax authorities, the Company is co-operative and transparent. The aim is resolve potential differences with effective communication.

TTEC Holdings, Inc. (the Company) regards this strategy and approach publication as complying with its duty under Schedule 19 of the UK Finance Act 2016 in respect of our financial year ending December 31, 2019.