Blog: Customer Care
Recent Posts
Customer service interactions can quickly evolve, requiring different channels and tools. A quick live chat with a bot, for instance, can rapidly escalate to an emergency call with an agent, which...
In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. And the...
More than 1 million homeowners are in various phases of exiting forbearance as borrower-assistance programs end. This means a surge of borrowers will be contacting mortgage banks and other lenders...
Contact centers are built around conversations, and like any good discussion there must be a purpose. Customers expect their experiences with a contact center to be easy and effective, brands need...
It’s a common part of many contact center calls: the transfer. But while frequently used, transfers can be loaded with pitfalls. They have the potential to frustrate callers and associates alike –...
Customer service is crucial – at TTEC, it’s at the heart of everything we do – and the associates who work tirelessly to deliver amazing customer experiences have never been more...
The healthcare contact center industry is undergoing rapid changes marked by a shift to digital channels, remote work adoption, and greater member needs and expectations. In a webinar hosted by...
As brands strive to offer optimal employee experiences, which in turn lead to better customer experiences, automation is one of the most valuable weapons in their arsenal. When done well, business...
Deliver better experiences–for employees and customers alike–through outsourcing Back-office services play an increasingly valuable role in an organization’s ability to deliver great customer...
It’s never too early to start preparing for the holiday season. And this year, retailers are scrambling to figure out what this year’s season may actually look like. In the wake of...