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Blog: Customer Care

Recent Posts

5 ways to adapt now for what’s next in 2023

As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...

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Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy

If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...

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These 4 CX and EX trends should set your 2023 priorities

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

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This Customer Service Week we celebrate the people who bring great experiences to life

Customer experiences are only as great as the associates behind them. Today’s associates are expected to deliver frictionless, personalized experiences – across multiple channels, more...

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It’s time to rethink your work-from-home approach: Here are 3 reasons why

The work-from-home model continues to gain popularity as companies seek ways to provide great customer experiences while cutting costs along the way. But most brands still aren’t reaping its full...

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Outsourcing is a sure bet for financial services in 2023

Today’s business climate is creating a difficult balancing act for CX leaders. On one hand, they’re looking to provide customers with excellent service while providing omnichannel...

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Travel is roaring back—is your customer support ready?

After more than two years of lockdowns and social distancing, consumers are once again taking to the skies, roads, rails, and sea to make up for lost time. Excellent customer support is a critical...

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Business intelligence vs. predictive analytics: How to use the right approach

Think fast: What is the difference between business intelligence and predictive analytics and why does it matter? While many companies use these tools to better utilize the big data at their...

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Captive contact center vs. outsourcing: The most overlooked part of retail CX

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high...

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Going green’s not just for Earth Day; it’s a year-round pledge at TTEC

At TTEC, we’ve long been committed to making a positive impact and protecting our environment. We only get one planet, so we continually strive to combat climate change through sustainable...

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