×

Blog: Customer Care

Recent Posts

Artificial Intelligence + Humans: Accelerating Business Recovery

When the coronavirus crisis broke out, organizations were in crisis response mode. Now, business leaders are focusing on moving forward to meet customers’ increasingly digital-first...

Continue Reading...
3 Ways to Drive Effortless Customer Experiences

Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your...

Continue Reading...
4 Simple Customer Experience Fixes Just in Time for the Holidays

It’s fair to say that this will be a holiday season unlike any other. Not only are retailers contending with a pandemic and an economic recession, they are expected to provide a safe shopping...

Continue Reading...
3 Strategies to Keep Your Head Above the Cloud (Contact Center)

It’s time to admit that we’ve made a Frankenstein ‘Monster’ in the cloud customer experience space. Contact center leaders began their cloud journey by shifting over a few...

Continue Reading...
3 Ways Companies can Reset—and Win—at Customer Loyalty

The importance of customer loyalty and retention can’t be overstated. Loyal customers are less price sensitive and more likely to make frequent purchases—in addition to being brand...

Continue Reading...
Survey: 67% of CEOs Expect to Hit Original 2020 Growth Targets

At the start of 2020, many CEOs had modest to high growth goals for their organizations. And then the COVID-19 pandemic struck. How have CEOs’ goals and priorities shifted in today’s...

Continue Reading...
Your contact center = your brand. Simple steps to ensure brand resiliency.

What does it take to shut down a contact center? In the age of coronavirus, all it takes is a lackadaisical approach to cleanliness and preparation to impact the way that employees and customers...

Continue Reading...
Forrester’s 2020 CX Index Report: CX Scores Rise Even During COVID

Businesses in every industry are continuing to deal with the effects of COVID-19. With many previous predictions on the US economy now registered moot, experts are now weighing on what it means to...

Continue Reading...
6 Ways to Unlock the Hidden Value of IT in CXaaS Programs

The customer experience (CX) technology market is hot right now. The pandemic revealed just how poor most companies’ CX infrastructure is and exposed wide gaps in how companies interact with...

Continue Reading...
4 Questions to Decide if Contact Center Outsourcing is Right for You

There’s a common misconception around the term, “contact center outsourcing.” Many business leaders assume it is mainly a cost-cutting measure. What they don’t realise is...

Continue Reading...

Pages