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Blog: Customer Care

Recent Posts

Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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All the customer experience trends you need to know for 2023

The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...

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Want better CX at a lower cost? It’s time to consider nearshoring

Economic uncertainty has put brands under growing pressure to cut costs wherever they can, but you can’t sacrifice customer experience (CX) in an effort to trim your bottom line. When just...

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New Year’s resolution healthcare won’t regret: CX/EX investment

Let’s face it, annual budget planning can be a challenge for many businesses whose expectations for growth in revenue and margin are high. The medical supply industry is no different.While...

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5 ways to adapt now for what’s next in 2023

As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...

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Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy

If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...

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These 4 CX and EX trends should set your 2023 priorities

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

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This Customer Service Week we celebrate the people who bring great experiences to life

Customer experiences are only as great as the associates behind them. Today’s associates are expected to deliver frictionless, personalized experiences – across multiple channels, more...

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It’s time to rethink your work-from-home approach: Here are 3 reasons why

The work-from-home model continues to gain popularity as companies seek ways to provide great customer experiences while cutting costs along the way. But most brands still aren’t reaping its full...

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Outsourcing is a sure bet for financial services in 2023

Today’s business climate is creating a difficult balancing act for CX leaders. On one hand, they’re looking to provide customers with excellent service while providing omnichannel...

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