×

Blog: Customer Care

Recent Posts

Navigating the Virtual Patient Journey

With another surge of COVID-19 cases across the United States and elsewhere, the healthcare industry continues to feel pressured. Balancing the needs of patients and providers, plus the challenges...

Continue Reading...
Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help

The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most companies that used to sell predominantly face-to...

Continue Reading...
Mobile Commerce Projected to Represent 54% of Online Transactions by 2021

What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be prepared? Bill Bloom, founder and CEO of the mobile market...

Continue Reading...
Stronger, Smarter: 3 CX Essentials to Thrive in 2021

As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be roiled by unprecedented challenges and uncertainty, making it...

Continue Reading...
AI and Data Top CX Trends in Forrester Predictions

At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts described a future where people and technology work together to bring out their best capabilities. In particular,...

Continue Reading...
COVID-19 Disrupted Customer Loyalty and Brand Loyalty. Here’s How to Rebuild.

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing...

Continue Reading...
Accelerate Digital Transformation by Making Automation Intelligent

Digital channels have become the expectation for customers, and brands that don’t deliver relevant experiences in those channels are getting left behind. Digitally native organizations are...

Continue Reading...
Drive Contact Tracing Success by Making it Effortless

As another season approaches, it’s unquestionable that communities need to ramp up capacity to test, trace, and isolate to prevent a surge of new COVID-19 cases. While contact tracing is a...

Continue Reading...
Unlock Relevant Sales Experiences with Speech Analytics

The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates are turning to new ways to...

Continue Reading...
Artificial Intelligence + Humans: Accelerating Business Recovery

When the coronavirus crisis broke out, organizations were in crisis response mode. Now, business leaders are focusing on moving forward to meet customers’ increasingly digital-first...

Continue Reading...

Pages