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Blog: Customer Care

Recent Posts

3 deal breakers when working with a CX outsourcer (and 5 must-haves)

Customers are some of the most valuable assets a company can have. Without them, brands (and the profit they produce) wouldn’t exist. So it’s no surprise that some companies might be...

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6 ways AI can enhance your medical information program — today

There are many pressures on pharma medical information programs involving cost, technology, and staffing. While keeping these in mind, the main objective is supporting patients and their wide array...

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3 benefits a great nearshore experience brings to retailers

As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...

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Upselling in the contact center? Make it part of your retail strategy

In retail, it’s all about the sale. But it’s important to remember that sales aren’t just made by in-store employees, e-commerce sites, and apps. Your contact center holds huge...

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Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense

Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...

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Startups: Broaden your hiring horizons with a CX partner

Delivering a frictionless customer experience (CX) is one of the first things a growing company needs to master if it’s going to thrive over the long term. There are so many competing...

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Startups: Improve CX with cutting-edge voice automation

Nothing frustrates customers more than getting stuck in an endless automation loop when trying to reach customer support. We’ve all been there: yelling “operator” into the phone,...

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3 reasons to consider gamers when recruiting for CX jobs

In many ways, it’s never been harder to recruit and retain top customer experience (CX) talent. Brands are grappling with the harsh realities of rising labor costs and employee expectations...

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Am I ready to outsource? 4 signs it’s time

There’s a long-standing misconception that companies should reach a certain size before looking to work with an outsourcing partner, but size shouldn’t be the key factor when...

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Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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