×

Blog: Customer Care

Recent Posts

Upselling in the contact center? Make it part of your retail strategy

In retail, it’s all about the sale. But it’s important to remember that sales aren’t just made by in-store employees, e-commerce sites, and apps. Your contact center holds huge...

Continue Reading...
Workforce Management Outsourcing: 6 Reasons it Makes Strategic Sense

Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...

Continue Reading...
Startups: Broaden your hiring horizons with a CX partner

Delivering a frictionless customer experience (CX) is one of the first things a growing company needs to master if it’s going to thrive over the long term. There are so many competing...

Continue Reading...
Startups: Improve CX with cutting-edge voice automation

Nothing frustrates customers more than getting stuck in an endless automation loop when trying to reach customer support. We’ve all been there: yelling “operator” into the phone,...

Continue Reading...
3 reasons to consider gamers when recruiting for CX jobs

In many ways, it’s never been harder to recruit and retain top customer experience (CX) talent. Brands are grappling with the harsh realities of rising labor costs and employee expectations...

Continue Reading...
Am I ready to outsource? 4 signs it’s time

There’s a long-standing misconception that companies should reach a certain size before looking to work with an outsourcing partner, but size shouldn’t be the key factor when...

Continue Reading...
Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

Continue Reading...
All the customer experience trends you need to know for 2023

The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...

Continue Reading...
Want better CX at a lower cost? It’s time to consider nearshoring

Economic uncertainty has put brands under growing pressure to cut costs wherever they can, but you can’t sacrifice customer experience (CX) in an effort to trim your bottom line. When just...

Continue Reading...
New Year’s resolution healthcare won’t regret: CX/EX investment

Let’s face it, annual budget planning can be a challenge for many businesses whose expectations for growth in revenue and margin are high. The medical supply industry is no different.While...

Continue Reading...

Pages