Blog: Omnichannel Orchestration
Recent Posts
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...
As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...
As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....
If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...
While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...
Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...
When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations....
There’s no question: communications and media companies face a unique set of challenges. Employees increasingly want flexible work environments that include remote or hybrid options, but...
Digital-first: it’s top of mind for many brands that want to meet modern customers’ demands and keep up with (and surpass) competitors. Yet many companies still aren’t grasping...
At first glance, the terms multichannel and omnichannel appear interchangeable. After all, they both involve multiple channels. However, there are significant differences between these terms and...