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Blog: Automation and AI

Recent Posts

Service to sales has entered the new AI era

There’s huge potential to drive sales within the contact center, but there’s a disconnect for many brands when they try to introduce sales conversations into customer service...

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Humanizing AI takes center stage at Mobile World Congress

Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and...

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3 benefits a great nearshore experience brings to retailers

As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...

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The right AI tools are key to B2B sales success

B2B sales have always required a special approach, but growing customer demands coupled with rapid technological advances have made it imperative that sales teams have the right strategy, people,...

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The future of the contact center: How voice automation changes the game

Editor’s note: This guest blog is from Flip CX, a partner of TTEC Agility.Blink and things in today’s fast-paced environment have changed.Drastically.Staying ahead of the competition...

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With AI giddiness gone, 2024 shapes up as a year of action

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Twelve months of toe-dipping and...

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Why aren’t more retailers using chatbots?

AI chatbots can bring many advantages to retailers and their customers: they can handle simple requests and inquiries quickly, offer 24/7 availability, deliver personalized shopping recommendations...

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6 ways AI can help travel CX take flight

AI is everywhere and should be shaping the way travel brands craft and execute their business strategies – but that’s easier said than done. With so many rapid advancements in AI and...

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CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes

“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of the line.” That’s how ...

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Level up gaming trust and safety in 2024 with AI

As the new year begins, many gaming brands are thinking about how they can improve player experience without sacrificing efficiency (or their bottom lines) along the way. As competition in the...

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