Blog: Automation and AI
Recent Posts
Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use telemedicine, stream...
Digital transformation is more than technology. It’s the people, leadership, and experiences that drive innovation and amazing experiences in an organization. These factors act as the...
The COVID-19 pandemic put digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. Now as...
The days of colossal IT projects are over. Long live nimble, accelerated digital initiatives. A quick skim among the tech press shows what on the surface looks to be troubling news - spending on ...
Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed helps agencies stay ahead of potential hot spots...
Pundits, business leaders, and hipsters have espoused for years the religion of digital transformation. But nothing could create more converts as swiftly as COVID-19. Every time we order takeout...
The 'new-normal' brought on by COVID-19 was led by a digital-first approach to business. Digital transformation accelerated out of necessity to quickly meet unexpected surges in customer...
Customers want to be heard in times of uncertainty, but massive call spikes and closed offices are some of the challenges getting in the way of the human connection that’s desperately needed...
The COVID-19 pandemic has blown open the so-called "digital front door" of financial institutions—forcing companies to scramble to accommodate an influx of digital interactions and...
Now that many healthcare contact centers have transitioned to working at home, how will companies maintain data security? What are the best ways to manage a remote workforce? In a recent TTEC...