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Blog: Automation and AI

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Level-up your player experience by understanding gamers’ motivations

Did you know that improving your customer experience (CX) by just one point can lead to more than $1 billion in additional revenue? It can be an easy game to play, but you need to know how to play...

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Travel CX trends: Put the info travelers need at their fingertips (and fast!)

Whether they’re on the road for work or pleasure, travelers expect their experience to be easy, digital, and tailored to their individual preferences – from the time they book their...

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Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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Automation trends for 2023: Let customer intent be your guide

You’ve invested in best-in-class automation tools but they’re not delivering the results or ROI you were expecting. Sound familiar? It’s frustrating to watch customers (and money)...

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5 ways to adapt now for what’s next in 2023

As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...

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Contact Center Automation: Tools and Trends for the Decade Ahead

As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....

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These 4 CX and EX trends should set your 2023 priorities

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

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5 Digital Transformation Strategies for Right Now

Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...

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Intelligent automation vs. RPA: Avoid these common mistakes

Customer service is demanding. On average a contact center associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries....

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product...

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