×

Blog: Automation and AI

Recent Posts

5 Digital Transformation Strategies for Right Now

The COVID-19 pandemic put digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. Now as...

Continue Reading...
Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.

The days of colossal IT projects are over. Long live nimble, accelerated digital initiatives. A quick skim among the tech press shows what on the surface looks to be troubling news - spending on ...

Continue Reading...
Contact Tracing: 4 Lessons Learned from the Front Lines

Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed helps agencies stay ahead of potential hot spots...

Continue Reading...
Digital Transformation Today, Competitive Differentiation for Tomorrow

Pundits, business leaders, and hipsters have espoused for years the religion of digital transformation. But nothing could create more converts as swiftly as COVID-19. Every time we order takeout...

Continue Reading...
Effortless Customer Experiences Define the New Digital Age

The 'new-normal' brought on by COVID-19 was led by a digital-first approach to business. Digital transformation accelerated out of necessity to quickly meet unexpected surges in customer...

Continue Reading...
3 Ways Automation Provides Authenticity at Scale in a Crisis

Customers want to be heard in times of uncertainty, but massive call spikes and closed offices are some of the challenges getting in the way of the human connection that’s desperately needed...

Continue Reading...
4 Ways Financial Institutions Can Quickly Deploy Digital Strategies for Crisis Response and Beyond

The COVID-19 pandemic has blown open the so-called "digital front door" of financial institutions—forcing companies to scramble to accommodate an influx of digital interactions and...

Continue Reading...
How the Healthcare Industry Can Maintain a Successful Work-from-Home Contact Center Environment

Now that many healthcare contact centers have transitioned to working at home, how will companies maintain data security? What are the best ways to manage a remote workforce? In a recent TTEC...

Continue Reading...
Financial Customer Support is Swamped. Messaging Automation and Contact Center Outsourcing Can Help

Watch the on-demand webinar, “CARES Act NOW – Financial Services: How to connect with your customers in a socially distanced world” to learn more about how banks and other...

Continue Reading...
How Messaging Improves Call Volume Spikes Now and Creates Better Long-term Experiences

It's not a secret that customers typically call customer support as a last resort but in recent weeks, companies across many industries have reported high increases in call volumes, which...

Continue Reading...

Pages