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Customized CX solutions for

Industries

Customized CX solutions for

Industries

 
 

Increase customer satisfaction, grow revenue, and reduce costs

Whether you're working to comply with new regulations, fending off digital disruptors, or adjusting to shifting customer needs , every industry comes with its challenges—and CX is not a one-size-fits-all solution. We get it. And, in decades of service to clients across industries, we’ve learned all the little twists, turns, and roadblocks to find a way through. See how our industry-specific solutions can help you stay competitive and get ahead.

 

Automotive

We help manage each phase of the automotive customer lifecycle – from pre-purchase through ownership to ownership transition - by leveraging data to drive profitable acquisition and retention, and deliver a superior customer experience. Our solutions help clients develop a multichannel engagement strategy that connects online customers to dealers and OEMs, and engages prospects with targeted outbound campaigns featuring relevant new leasing and buying offers.

Communications

Businesses in communications and media serve huge customer bases and need to support a complex, ever-changing array of products. How do you provide personalized, 24/7 support for millions of customers with extremely high expectations? We’ve built a set of omnichannel customer service and experience solutions that simplify complexity, drive engagement, and reduce costs.

Financial

Our CX for Financial Services help show your customers you recognize them, remember them, and can provide them hyper-personalized and relevant recommendations – whether they’re inside your bank, on the phone, online, or in-app.

Government

With citizen expectations on the rise, it’s now more important than ever to provide an empathetic and effortless experience. Our FedRAMP authorized contact center solutions help federal, state and local governments design and deliver digital-first experiences and build citizen trust.

Healthcare

Elevate your CX across all channels. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and boost satisfaction.

Hypergrowth

Our customized business models for hypergrowth and startups provide brands you with a people-first approach, built upon our strong technological and operational infrastructure, deployed in a flexible, agile model. We provide the contact center associates, training, operations, and technology infrastructure to help you provide CX excellence at every touchpoint.

P&C Insurance

Resilient P&C leaders must focus on reducing waste in the contact center to reduce customer service costs without sacrificing customer experience. To move forward, it’s crucial for P&C industry leaders to focus on creating unique and hyper-personalized products and services to support customers.

Retail

We help retail and eCommerce companies cultivate loyalty, revitalize sales, and maintain the agility to keep up with customer expectations. Our customer service, sales, and technology services help brands capture the right kind of attention – and keep it. Digital transformation and CX solutions to increase sales and customer loyalty. It's in the bag.

Travel

Our travel and hospitality solutions help you give your customers a vacation from headaches. Personalize guest management and loyalty rewards programs and increase customer loyalty and lifetime value with our customer care, omnichannel technology, and CX analytics solutions.