COLLEGE OF TRAVEL
Elevate experiences
with connected
travel agents
Explore the world of travel with
confidence and GDS expertise
GET STARTED
Brands must seek creative ways to attract, develop, and retain talent
We are addressing the skilled labor shortage through university-level connected travel training to expertly fulfill customer's unique travel needs.
By providing comprehensive training and certification pathways, brands can ensure new and existing employees envision a future with the travel industry.
Education
New-hire training delivering 360 travel & hospitality knowledge
Continuous education to develop and up-skill our people
Innovation
Leveraging TTEC Digital to stay on top of latest technology
Automating fare calculations to reduce agent error costs
Community
Incorporating TTEC College of Travel to our global impact sourcing strategy under the impact education pillar
Two learning pathways
Specialists
Airline, Car, Cruise, Hotel
Estimated training hours: up to ~100
Select modules by IATA enhanced by TTEC's award-winning L&D methodology
Specialists courses:
Geography in Travel Planning
Travel Formalities
Air Transport Essentials
Fundamentals in Air Fares and Ticketing
Electronic Booking Tools
Servicing the Travel Customer
The Travel and Tourism Industry
The Travel Professional
Travel experts
IATA diploma
Estimated training hours: up to ~120
Full course by IATA enhanced by TTEC's award-winning L&D methodology
Includes Specialists courses in addition to:
Selling Skills
Destination Geography
Tour Production
Group and Luxury Travel
Accommodation (Other Than Hotels)
Law & Regulations
Negotiation Skills
Managerial Skills
Agency Financial Management and Accounting
E-Commerce in the Travel Industry
Two learning pathways
Specialists
Airline, Car, Cruise, Hotel
Travel experts
IATA diploma
Estimated training hours: up to ~100
Estimated training hours: up to ~120
Select modules by IATA enhanced by TTEC's award-winning L&D methodology
Full course by IATA enhanced by TTEC's award-winning L&D methodology
Specialists courses:
Geography in Travel Planning
Travel Formalities
Air Transport Essentials
Fundamentals in Air Fares and Ticketing
Electronic Booking Tools
Servicing the Travel Customer
The Travel and Tourism Industry
The Travel Professional
Includes Specialists courses in addition to:
Selling Skills
Destination Geography
Tour Production
Group and Luxury Travel
Accommodation (Other Than Hotels)
Law & Regulations
Negotiation Skills
Managerial Skills
Agency Financial Management and Accounting
E-Commerce in the Travel Industry
How it works
Continuous education
We invest in growth with travel news, knowledge checks, and updates through TTEC LMS
Travel is constantly evolving, and it's important to keep up with changes. Knowledge is everything.
Top Travel talent
We select candidates that have a high propensity to succeed in the travel industry
We assess potential employees using the Harver Assessment Roleplay Interview.
Product training
We customize product training through gamified, spaced, and personalized AI-driven learning
Product-specific training paired with TTEC's Learning & Development Enablement award-winning methodology.
Travel diploma
We build experienced travel teammates through reputable training programs and systems
TTEC has modular travel consulant training programs powered by IATA paired with TTEC's conversational bot practice that simulates scenarios in GDS sandboxes.
How it works
Continuous
education
We invest in growth with travel news, knowledge checks, and updates through TTEC LMS
Travel is constantly evolving, and it's important to keep up with changes. Knowledge is everything.
Top Travel
talent
We select candidates that have a high propensity to succeed in the travel industry
We assess potential employees using the Harver Assessment Roleplay Interview.
Product
training
We customize product training through gamified, spaced, and personalized AI-driven learning
Product-specific training paired with TTEC's Learning & Development Enablement award-winning methodology.
Travel
diploma
We build experienced travel teammates through reputable training programs and systems
TTEC has modular travel consulant training programs powered by IATA paired with TTEC's conversational bot practice that simulates scenarios in GDS sandboxes.
Why Partner with TTEC
“By going through the IATA training, I feel like for the first time in my travel career, I understand the whole ecosystem. It’s made me a better supervisor and I have seen the reduction in agent error, because our agents finally have the knowledge to understand the who, the what, and the why.”
- TTEC Employee
1. IATA and GDS certified employees
- Builds advanced travel agent pool
- Gives real hands-on practice in GDS systems
- Allows agents to earn an IATA diploma
- Cost savings with outsourcing vs. building out your own curriculum program
2. Proactively innovating
- Embeds frontline ideas into innovation
- Brings industry best practices forward
3. Redefining the travel ecosystem
- Provides industry recognized qualifications
- Has a career pathing retention strategy
- Works with local communities / schools
“By going through the IATA training, I feel like for the first time in my travel career, I understand the whole ecosystem. It’s made me a better supervisor and I have seen the reduction in agent error, because our agents finally have the knowledge to understand the who, the what, and the why.”
- TTEC Employee
What you can expect
Associate impact
Better skilled, certified agents
Career-focused associates for the long term
Increased travel system fluency
Empathetic, culturally sensitive and diverse associates
Higher eNPS
Business impact
Fewer errors and escalations
Higher resolution rate
Improved customer satisfaction (CSAT)
Lower average handle time (AHT)
Lower costs
Stronger customer loyalty
Increased revenue
Latest Travel and
Hospitality Resources
Ready for takeoff?
Learn more about how to College of Travel can take your CX to new heights