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TRAVEL + HOSPITALITY

Customer Care
Outsourcing

Experience the world of CX as a Service and successfully manage seasonality with world-class customer experience and multilingual support.

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Amazing customer experience shouldn’t be the road less traveled.

Customers are once again booking holidays, taking to the skies, roads, rails, and sea to make up for the lost time. Excellent customer support is essential part of travel and hospitality industry, but labor shortages, rising costs, and growing demand are making it difficult to deliver frictionless experiences.  We are experts in ramping up quickly & effectively to provide the stress-free support that your customers expect.

 

Hiring and training at scale to meet seasonal demands

Scaling for season doesn’t always require an increase in spend if you are smart about cost reduction. There are many areas in the Travel and Hospitality industry that can be digitized or automated and we work with you to identify these quick and easy wins. This frees up your employees to focus on delivering amazing CX.

Outsourced support reduces cost by 60%

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Quality and speed to proficiency

Companies must plan their customer support around traveler needs and preferences. Compliment on site or hybrid support model with a flexible staffing, like at-home customer care associates can ensure you respond during periods of high volume and increase your talent pool to people with diverse backgrounds to support different languages.

Talented multilingual customer support translates into happy travelers

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Employees at the heart of what we do!

At all times it’s critical to maintain a fulfilling and engaging environment to drive retention. We provide managers with training and tools to maintain smooth-running teams, invest in continuous learning and coaching for associates, offer career opportunities, and provide flexible work environments. LMS with 1,000’s of courses and world class Six Sigma programs to drive critical thinking is available to all employees. We grow, innovate and retain the best talent For you.

Innovative associate training reduces training time by 15%

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Ready to improve your customer relationships? Get on the road again with happy customers.