Amazing customer experience shouldn’t be the road less traveled.
Customers are once again booking holidays, taking to the skies, roads, rails, and sea to make up for the lost time. Excellent customer support is essential part of travel and hospitality industry, but labor shortages, rising costs, and growing demand are making it difficult to deliver frictionless experiences. We are experts in ramping up quickly & effectively to provide the stress-free support that your customers expect.
Hiring and training at scale to meet seasonal demands
Scaling for season doesn’t always require an increase in spend if you are smart about cost reduction. There are many areas in the Travel and Hospitality industry that can be digitized or automated and we work with you to identify these quick and easy wins. This frees up your employees to focus on delivering amazing CX.
60 multilingual agents staffed quickly to meet demandREAD THE CASE STUDY
Quality and speed
Companies must plan their customer support around traveler needs and preferences. Compliment on site or hybrid support model with a flexible staffing, like at-home customer care associates can ensure you respond during periods of high volume and increase your talent pool to people with diverse backgrounds to support different languages.
15% reduction in training time with AI-powered trainingREAD THE CASE STUDY
Employees at the heart of what we do!
At all times it’s critical to maintain a fulfilling and engaging environment to drive retention. We provide managers with training and tools to maintain smooth-running teams, invest in continuous learning and coaching for associates, offer career opportunities, and provide flexible work environments. LMS with 1,000’s of courses and world class Six Sigma programs to drive critical thinking is available to all employees. We grow, innovate and retain the best talent For you.
60% reduction in costs through offshore outsourced supportREAD THE CASE STUDY
5 ways to create memorable
'revenge travel' experiences
The surge in travel comes at a unique time when travel & hospitality organizations are challenged by labor shortages and accelerated demand for immediate digital-first experiences. Read this guide for insight on how to prepare your business to provide amazing ‘revenge support’ with digital CX and contact center best practices as travel surges.Get the Strategy Guide