Contact Center
as a Service
Highly scalable cloud customer and employee experience technology that transforms CX.
Meet your customers where they are
Retailers can proactively meet their customers in their preferred channels and empower associates with an integrated and intuitive cloud platform. A single, unified omnichannel cloud contact center platform gives your brand the innovation and agility you need to meet customer demands and grow brand loyalty.
Consistency across channels
Today's hyper-connected retail customers want to engage with brands on their terms and they demand consistency across all channels. Our contact center as a service solutions integrate all channels, enabling associates to provide individualized service, whether your customer is looking for product specifications or preparing for a store visit.
300% YoY surge in volume supported
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Lower cost
to serve
Like most industries, Retailers are looking for new ways to cut costs and do more with less. Our contact center as a service solutions help you reduce your total cost of ownership and deflect customers to digital channels.
82% reduction in the number of schedules used and millions in savings
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Don’t settle for a ‘one size fits all’ approach. We partner with 50+ technology providers so we can build the right tech stack to meet your needs and exceed your business goals.
37M more calls answered every year and reduction in operating costs achieved
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Have you gotten the message?
When it comes to delivering the quick, seamless, 24/7 interactions shoppers expect, messaging offers advantages other channels just can’t match. Brands that don’t master messaging will lose customers to ones that do.
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your customers say buy instead of bye