The retail experience is evolving fast.
Are you ready to keep up?

Today’s retail customers expect to be recognized and supported wherever they shop, whether online, in-store, or through a contact center.

Yet many retailers still face disconnected platforms, siloed data, and inconsistent service experiences. The result is friction for customers and pressure on operations.

In this on-demand LinkedIn Live session, TTEC experts Carrie Brough and Howard Cohn join ServiceNow’s Matt Eckersall to explore how leading brands are turning complexity into connection.

In just 30 minutes, you’ll learn how leading retailers are:

• Using centralized data to build more personal and loyal relationships
• Designing AI that supports empathy while driving real ROI
• Fixing the “last mile” of CX where loyalty is truly built

Designed for retail leaders, CX strategists, IT professionals, and transformation experts, this discussion offers real-world examples and practical insights you can apply today.

Watch the on-demand event now.