Secure and protect data, personal identifiable information, and prevent fraud
One of the biggest issues facing Travel and Hospitality organizations today is the proliferation of online fraud, impacting customer experiences and your bottom line. Expert Fraud Prevention, Detection and Trust and Safety Services protect your reputation and your customers and clients from bad actors. For 30+ years, our human experts, backed by state-of-the-art technology, deliver industry leading Trust, Safety, and Fraud prevention Services.
Investigate Account takeovers, Ensure account security and verification – authenticate ID’s, check internet presence, check for consistency in information submitted across different sections of the member account.
86% reduction in basic inquiries through self-serviceREAD THE CASE STUDY
Credit card fraud prevention and safe harbor
Online credit card fraud prevention. Quickly detect fraud to prevent chargebacks to client and protect their customers against online credit card fraud threats. Risk and chargeback mitigation and unauthorized payment cancellation. Appeals and mediation between parties.
34 second reduction in production time and 64% containment rateREAD THE CASE STUDY
Content moderation to identify Fraudulent activities including fake images, fake ID's, fake listings, fake offers and fake news.
60 second reduction in average handle time with qualityREAD THE CASE STUDY
experiences The path to optimized CX.
Ready to take the first step?
5 ways to create memorable
'revenge travel' experiences
The surge in travel comes at a unique time when travel & hospitality organizations are challenged by labor shortages and accelerated demand for immediate digital-first experiences. Read this guide for insight on how to prepare your business to provide amazing ‘revenge support’ with digital CX and contact center best practices as travel surges.Get the Strategy Guide