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Self-service masthead with woman holding phone
CONTACT CENTER TECHNOLOGY

Self-service,
Chatbots,
and IVAs

Seamless 24/7 support with no wait times
delivered by intelligent virtual assistants.

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Empower your customers with self-service

Give your customers the ability to interact on their own terms and in their own time. Our Intelligent Virtual Assistants (IVAs) leverage sophisticated AI technology to handle customer inquiries quickly and escalate to associates only when needed.

 
 

Is your organization
ready for AI?

Are you overwhelmed by the recent hype around AI? Do you want to understand the impact of generative AI on your customer experience? Want to find a way to build a practical strategy to responsibly integrate AI into your customer experience?

You are not alone. We are here to help!

CX AI readiness assessment Identify your company's readiness to leverage AI solutions in your CX to build competitive advantage TAKE THE ASSESSMENT
 
 

Make self-service more human

Our IVA listens for keywords and tone, knows common questions and answers, retains learned information, and collects feedback for continuous improvement. It understands sentiment in all required languages and across all use cases.

35% of voice contacts deflected to messaging

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Decrease customer support costs

Our IVA deflects lower value interactions to help decrease support costs, improve first contact resolution, and free up associate resources. This allows your associates to focus on more meaningful and complex interactions.

$2.5M in savings and a 34 second reduction in average handle time

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Easy to deploy and maintain

We rapidly design, deploy, and iterate chatbot conversations within a real-time, no code, graphical user interface. Our IVAs can engage in elaborate non-linear conversations that leverage a combination of your designed workflows and our advanced natural language understanding.

86% reduction in basic inquiries handled by associates

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Ready to deliver seamless 24/7 support with no wait times? Our self-service, chatbots, and IVAs can help.